Last Sunday I was served a BLT on a cheese bagel with a MOTH in it. I didn’t realize until I got home because I was taking the sandwich apart to remove the globs of mayo they always put on it. Good thing I looked inside, otherwise I would have eaten a huge moth. How could the staff have missed that while making the BLT? Immediately my bf and I got back into the vehicle and drove back with the sandwich to show them. We had already eaten our hash browns but on the way back to our vehicle my bf threw out his bagel he had only eaten one bite out of - because he was disgusted after seeing mine. When we show the staff the moth bagel she called for her manager. Her manager’s reaction was to say “that is highly impossible” and snatch the bagel sandwich out of my hands. I didn’t take very nicely to this comment and asked for a full refund of our order - as neither of us would be eating our bagels and wanted to go for breakfast elsewhere. The manager(he said his name was Michael but I don’t believe him) was SO RUDE/dismissive and kept repeating “I’ll only refund the order if you bring it all back” he interrupted me several times to say this and didn’t listen to my concerns at all OR apologize. I explained that I am a pregnant woman and didn’t want to drive all the way back home to retrieve a bagel out of the city garbage bin to get a refund. We got into a verbal argument for 18 minutes (recorded on my phone) only to be refunded for our bagels after having to fight with the store manager after we got a BUG in our food...Terrible customer service here and clearly the staff don’t even look at your food while preparing it? I called customer service about it and it’s been over a week with no resolution/follow up so I have no choice but to warn people here. I will never go back here and want people to know how terrible the experience at this location is.