Wendy's — Restaurant in Calgary

I recently moved into the area and have been dining here frequently for the past month or so.

In that span of time, roughly 5 of the 15 orders I've made have been partially or entirely wrong. I didn't noticed until I got home, otherwise I would've said something. This isn't terribly inconvenient, as the food is generally expensive all around and not made well, so it's kinda just all around garbage no matter what you get.

What really made me give this location a 1-star review, is an experience my partner and I had earlier this evening.

It's -15°c outside, and we had gotten some pizzas at a local pizza joint, that didn't have any room inside. We had planned to stop into this place to chow down on 1 or 2 slices of pizza while they were still warm, and then head home to enjoy the rest. Upon entering, a middle-aged woman, who I can only assume is the manager, began slowly walking towards our table, eyeing us. I looked over, and asked if I need to buy anything in order to earn a spot in the diner, and she replied "no, but-" and proceeded to loudly pronounce her displeasure with us eating there, calling us names, saying we were treating the other customers rudely, and then walking over to her coworkers and repeating her statements (again, very loudly), as if seeking approval.

This behavior was incredibly unprofessional, if we weren't allowed to eat other food in the diner without making a purchase, she simply had to tell us to leave and we would've been gone. For her to say we were fine to eat, and then launch into a tirade, berating us and embarrassing my partner, is just childish.

It's one thing to be annoyed at people walking in and taking up 1 of the 20 empty tables, it's another to bully and harass them for not breaking any rules.

The fact that I asked her politely, and she proceeded to make an established effort to make us extremely uncomfortable, was just way too much. My partner literally went home and cried afterwards. It was so embarrassing.

I'm never going to be coming to this location again. And I implore others to do the same. Most of the staff are fine. But this one individual has soured my...

Wendy's, home of the Frosty (with fries). Wendy's, home of the Baconator. Wendy's the home of fast food deliciousness (whispers always fresh never frozen). At Wendy's, you know what you're getting. Sometimes you want some warm soft seasalt fries. Sometimes you want a weirdly-satisfying southwest salad. Sometimes you just want to stuff your whole face with a Dave's Triple (props to Dave for really knowing what I want before I do). Wow. Thanks Wendy's!

Sometimes --wait, what did that balding b**mer just yell at the staff? To hurry up? He is griefing over "what did I pay you for!". He's barking like tiny dog he is (no offense to my pugs and chihuahua homies but you know what I mean). My guy, do DO realize you're at Wendy's right? You slammed like max 40$ to feed your family (of twenty-somethings all wearing crisp fresh threads of the latest brand names, mind you). Which I must say is a great deal, Wendy's always has excellent values for their beloved customers.

"Miss me with that small-dog energy" I whispered under my conflict-avoidant breath. The always-fresh-never-frozen gods must have heard me, as my dietary-restriction-laden order # was called. I walked up and was handed the iconic paper bag, and informed my burger had no cheese and my salad had no tomatoes. Damn. Nice. Just like I ordered. I leaned in and replied with a big "thank you very much" because that's how you treat people in the customer-service/food-services industry: respect, patience, and love. (some of you best be taking notes because you seem to have missed this lesson growing up)

ProTip to the angry guy: no one is your punching bag, especially the Wendy's staff.

[Would be a perfect rating but sometimes they forget my request to not add cheese to the legendary Baconator, which I get it 100% my bad, I just can't...

I’m totally bamboozled. So I get a small Frosty and a baconstor at the drive through. It’s a decent burger, but at $11, it’s really not that spectacular. But whatever, I like it. So as I’m driving home I eat my frosty, and then I move on to my $11 burger, only to find out it’s like a $3 burger—one patty, a couple of slices of bacon, and it doesn’t even taste like baconator. I’m about 10 minutes away now, so it’s pretty annoying to have to turn around. Anyway, I get there, pull up to the window with the burger that has a single bit out of it and I say, “This is not a baconator.”

Apparently, it was a single, baconator, but it didn’t taste like a Baconator. So I hear them arguing in the back that it was supposed to be a double and then someone calls back from the kitchen. I made a double, but clearly she didn’t.

Then something totally mind-boggling happened. The lady (May, if that’s her real name) at the window then accuses me of sliding out a burger patty, and eating it, no mention about the additional bacon that would’ve been there. The fact that she thought I’d just drive away, eat the patty, and come back for a fresh burger!? Who in their right mind would do that? Who in their right mind would accuse someone of doing that. Then she has the audacity to say that I should be checking my burger before I leave the drive-through. Shake my head.

Instead of getting any compensation or even a simple, “Sorry, we screwed up your order,” I had to drive back, wasting my time and gas, only to get some ludicrous, asinine response. You guys need to do a much better job of coaching your employees. The fact that someone would get up in a customer’s face over make believe nonsense sense like this? Unbelievable. Get your act...