Swiss Chalet — Restaurant in Cambridge

I placed my order at 7:45pm tonight, and did not receive my order, until 9:10pm ...

The order is wrong. The only thing that was correct was the appetizer, which has an extremely burnt french fry in the container with it. I received dark meat chicken, when my order and the bill states that both orders are to have white meat.

One was supposed to come with a garden salad, and a white roll, and the other was supposed to come with mashed potatoes and gravy, as well as a white roll.

As you can see from the pictures I have attached, both came with french fries, one with a white roll and one with a multigrain roll.

I have contacted the call center, and they have issued me a credit for $15, although my order total was almost $32.

All of the food is cold, which is mind-blowing, as the location is about a 5 minute drive from my residence.

This is not the first time I have had problems with my order from this Swiss chalet location.

I am extremely disappointed with service, and food quality from this Swiss Chalet. I do not recommend this location at all.

I do believe that I should have been issued a full refund of the cost of my order from this evening. Maybe after the location manager, and head office recieve this review, they will do something to fix the problems.

Worst service ever !!!

The reference code that was given to express any more concerns to you, does not work when you try to send it. the following that I will add to this review is my response to your customer satisfaction survey.

Please keep in mind that this was a delivery order. I am very unimpressed with the service, and quality of food. I do not understand, how you can mix up an order, but put the right bill on it.

The delivery driver is giving orders that are already packaged in bags, so to their knowledge it should be correct. Unfortunately my order was completely wrong. The only thing that was correct was the appetizer of pierogies, which I found extremely burnt french fries in with them, and the food was ice cold.

I did not eat anything that was given to me in that order. It all ended up going into the garbage. I wasted $32 on food that wasn't even eaten. By the time I spoke to somebody at the call centre, it was already close to 9:30 p.m. they had offered to have my order remade and resent, but I told him no I would appreciate a credit instead, because by the time they would have made my order again it would have been ten before I would have seen it.

I have received an email from the manager at the Dundas location, offering to give me a $30 credit, but it's for dine-in only. I only ever order delivery, as I am not the type of person to sit in a restaurant. I will attach a copy of the email for you to read. I am also attaching the pictures of the food that was received. I would appreciate if my credits were applied to my online ordering account which I use through the app on my phone. I have now tried three times to attach photos, and for some reason it's not allowing me to do so. (Customer satisfaction survey, with reference code I was...

Title: Exceptional Service at Swiss Chalet

I recently had the pleasure of dining at Swiss Chalet, and I must commend the exceptional service provided by our server, Sarah. From the moment we were seated until the end of our meal, Sarah's attentiveness and professionalism truly enhanced our dining experience.

Sarah greeted us warmly and took the time to explain the menu, offering insightful recommendations based on our preferences. Her knowledge of the menu items, including ingredients and preparation methods, was impressive and helped us make informed choices.

Throughout the meal, Sarah demonstrated impeccable timing, ensuring that our drinks were always filled and our requests promptly addressed. She checked in on us regularly without being intrusive, striking the perfect balance between attentiveness and respect for our privacy.

What stood out most about Sarah was her genuine enthusiasm for ensuring that we had a delightful dining experience. She anticipated our needs, accommodated special requests with ease, and even engaged us in friendly conversation, creating a welcoming and comfortable atmosphere.

In addition to her exceptional service, Sarah exhibited professionalism and grace under pressure, managing multiple tables with ease and efficiency. Despite the restaurant being busy, she remained composed and focused, never letting the quality of service falter.

Overall, our experience at Swiss Chalet was elevated by Sarah's outstanding service. Her dedication to customer satisfaction sets a high standard for hospitality, and she truly embodies the values of excellence and professionalism. I would highly recommend Swiss Chalet to anyone seeking not only delicious food but also exceptional service, courtesy of...

First you gave me the wrong order; then you called me a liar.

Saturday May 7, 2022, the order was placed about 5:15 p.m. I ordered a quarter chicken dinner and two sides. When I got the order home I opened the bag and the first two items out were a baked potato and chicken nuggets, neither of which I ordered.

I packed up the entire order and returned to the restaurant. The gentleman on the desk checked the order, admitted it was wrong and said they would re-make the entire order. A few minutes later an individual I believe was a manager sent an employee out to ask again, what I had ordered. I confirmed the entire order.

When the order was ready this person I believe was a manager, brought the order to the counter. She asked if I had brought the order back and I said "Yes." She then told me that it was the right order but she had remade this entire order, pointing to the attached order form.

Manager: "Is this what you ordered?" Me: "Yes." Manager: "That's what was in the other bag." Me: "No it's not. There was a baked potato and chicken nuggets in the other bag that I didn't order." Manager: "I have the other bag. I can get it." Me: "My foods getting cold. Make it damn quick."

She brings the other bag, opens it and on top are a baked potato and chicken nuggets.

Manager: "I see what you mean. I apologize."

IT'S A LITTLE LATE FOR THAT. You messed up the order and then call the customer a liar.

I don't want anything other than for Swiss Chalet to see this. I don't want a gift card, store credit or anything else. I want Swiss Chalet head office to see this and look into who is running this outlet because you have big...