I went to the website to place a delivery order. I typed in my address and it populated the CLOSEST LOCATION for delivery, which is this Cambridge location. After placing a LARGE order, I recieve a phone call from the location asking if I can come pick it up. I stated no, I placed an order for delivery. The man on the phone proceeded to tell me that they could not deliver to me because I was too far away and I was "out of their jurisdiction". He said I should have ordered from the location in my city (Kitchener). I stated that a) the cambridge location is actually closer to me as I am on the boarder, and b) the website does not allow me to change locations as it populated the location that is closest for delivery!! I then said that if it was an issue, to cancel the order. He man said he could not cancel since I had already paid. (Which lead me to question what the point of the phone call was anyway!!!) He then asked for directions, and when I suggested he use Google maps or a GPS. He stated he did not have access to those. (Really!?!) I then started to provide the quickest route to take when he interrupted me and told me "oh I won't be going THAT way"!! To summarize, this location is incredibly difficult to deal with. I felt like my 13 year old could offer better customer service. To be honest, I prefer the kitchener location as they have always been friendly and have fabulous customer service. I would have absolutely ordered from that location, except that the website will not allow me to change it since it is not recognized as the closest. Head office needs to adjust this on their website if this is an issue for the franchise locations. I will not be giving business to this location in the future, or using the website. Abismol.