My fiancé and I visited back in early July to have a beer and to consider whether or not we wanted to get married there. It took 10 minutes just for someone to say hello or give any direction to getting a seat. Once we were seated, it took about 25 minutes to have a server take drink orders, and another 15 minutes to get beer. It was a Saturday afternoon, so we just let it go. I ended up emailing The Loft on July 4th to schedule a formal tour of the space. We did not hear back until mid-August after multiple follow ups on email and on social media. I know it is wedding season and everywhere is short staffed, so I also let it go and went for a tour a few days later on a Wednesday afternoon. Leah and Nicole were absolutely fantastic on the tour and restored my trust in Four Fathers being able to host our wedding and I was ready to sign the contract and give the deposit. After the tour, we headed to the brewery downstairs to have a complementary pint and lunch. Once again, it took almost 35 minutes this time to get a server to come over to us just to say hi (after going up to the bar to ask if a server was coming after 20 minutes) all while there was maybe 10 other folks in the entire place (again, it was a Wednesday afternoon). I am not sure if the server didn't come because the beers were going to be free, but we also wanted to order our own paid apps, lunch and dessert... It was in that moment that I decided we could no longer consider getting married here as the fear of providing a deposit and not getting support or service on the simplest of days made me question how I can trust I would get better on my wedding day? Extremely disappointed as my fiancé and I envisioned our wedding here and were prepared to have a 120 person event next summer. Funny enough, a few days later (and unknowingly), one of my friends had mentioned she had the EXACT same experience here and Four Fathers went from her first choice for her venue, to her last. I just have to say that every customer deserves a good experience, regardless if they are there to spend 7$ on a beer or 40k on a wedding - we didn't get treated well at either price point and I think that inevitably is your loss, not ours, as it took us a short drive to St. Jacob's to give our deposit to another venue the same day.