Sushi Jo Japanese Restaurant — Restaurant in Campbell River

I’m from out of town and decided to go here after my family spoke really highly of this restaurant but it was probably one of the worst experiences I’ve ever had. I’m also a server so I usually sympathize with others but this was such a bad experience to sit through and tolerate. Half of the order was completely wrong. Which we didn’t make a fuss about because mistakes happen. It was made and brought out to us and we were fine. Then, they completely forgot about our sushi pizza and we asked them about it at least three times to three different people. It took so long that we just had to ask for it to go because it was already the end of the meal. The vegetables from the tempura appetizer were completely cold and raw. We also found a rock in my mother in laws ramen. No one came to quality check our meals till after everything was finished and there is absolutely no excuse as to why. We had to ask for service when we had an issue even though it is a server’s job to check on their tables. It was not busy. Our server was just standing around with the other staff not even paying mind to us. When she finally checked on us, we told her that we were very unhappy and the different issues we had. She apologized and that’s it. It was not escalated and we weren’t compensated for anything. Not even a conversation with a manager. Nothing was resolved and we just left extremely unhappy. My family recommended this place after enjoying dinner there a few days prior but after my time there, I would recommend everyone to just save their...

Don't assume your customers don't speak Japanese. All we did was ask for no avocado on one of our rolls. The woman taking the order tried to suggest something else instead, the most expensive item in that section of the menu with the only ingredients in common with what we wanted being rice and nori. She then proceeded to have a shouted discussion with the kitchen from the register about it and how horrible no avocado was. When the food arrived, despite not being a spicy option, the food was so spicy it was inedible. Where do you get off telling customers what they want to eat and then intentionally screwing it up? We were considering making this our favourite restaurant in town and trying the one in Courtenay, but after this we will never be going back to either. The person you treated like trash is half Japanese and was raised in a Japanese household, they know what they like and are talking about. We were avoiding the spicy options because of a food allergy. That kind of service is just disgusting and you are lucky it's not the kind of allergy that causes...

Popped in for take-out and ordered the dynamite box. Very affordable at about $12-$13, with generous portions. The chicken was tasty and tender, although I prefer it with a little crispiness. Staff were also very friendly. However, there were a few issues: -gyoza were totally inedible. It was busy and I think they rushed my order. The result was gyoza that should have spent some more time on the grill. It was like uncooked cookie dough in a wet wonton wrapper. But meat. I spat it out. -dynamite roll was middling at best. Shrimp were clearly cooked much earlier in the day so freshness was lacking. End piece was about 1" wide, too. Good luck eating that. -all in old-school styrofoam, which I now have to take to the recycling depot myself, which is a nuisance. Lots of other packaging options out there to consider. Sorry, folks. Really wanted to give a high rating, but I can't justify it on...