Charlottetown Beer Garden & Seafood Patio — Restaurant in Charlottetown

We went with a group of friends (all in our twenties), they checked our ID’s, nothing out of the ordinary so far. One friend was 23 years old and had a Nevada driver’s license. The bouncer has never seen a Nevada driver’s license before so he claimed it was fake and confiscated it, told him to leave the premises and refused to return his drivers license to him. Now of course this is a very important piece of ID for my friend and losing it would mean so much trouble for him. My friend offered to go back to the hotel (20 minute walk in the pouring rain) to get his passport to prove the ID was real, but the bouncer very condescendingly told him that he already confiscated the DL and there’s no way he’s getting it back even if he proves his age. After a long argument the bouncer finally agreed to let my friend retrieve his passport and promised to return the DL if it matches his passport. After my friend has left in the pouring rain, and a long persuasion from the friend group, the staff finally brought his DL to a scanner, and surprise surprise, it was indeed legitimate.

Now my problem is not the bouncer taking his job seriously, but rather his arrogance, being so confident that the piece of ID is fake just because he hasn’t seen something like that before. It’s his stubbornness in refusing to return the ID no matter what my friend does to prove his age, and refusing to use the scanning machine sooner because he is overly confident he was right. His excuse was that he didn’t know the machine existed. Really stupid excuse if you ask me: any well trained staff should know about the equipment available and proper procedures to take before taking such drastic measures. If this was genuinely true then that reflects poorly on the establishment for failing to train their employees.

Needless to say, none of us will be...

I recently visited Beer Garden with five friends, and while everything started off well, the experience quickly deteriorated. A waitress informed us halfway through our meal that we needed to pay part of our bill, as another server would be taking over. We agreed and asked if we could order more food, only to be told the kitchen was closed. We weren't informed about the kitchen closing time, which would have allowed us to place a final order in time.

The manager suggested we order from Hunter's Ale across the street, as it is owned by the same company. Unfortunately, the experience at Hunter's Ale was even worse. The staff there were incredibly rude and displayed racist behavior. I had to call the server multiple times to place a simple order. She kept walking away mid-order, forcing me to call her back repeatedly.

When we returned to Beer Garden with our food, we had to call the servers several times just to get cutlery, despite the restaurant not being particularly busy. The staff at Hunter's Ale were new since I have been to hunter's multiple times, but that doesn't excuse the lack of basic customer service skills. Both the manager and the staff at both restaurants were rude and unkind, which is a significant departure from my previous experiences at Hunter's Ale.

I give good rating for the atmosphere and food since the band and live music was good, but the service is horrible, and I would never suggest anyone to go there. Upstreet and ponyboat also have great food and atmosphere and the servers are much better too.

Overall, I am extremely disappointed with the service and will not be returning. I hope the management takes this feedback seriously and works on improving their customer...

The food was OK (not great) for a pub, but there were a few things that made the meal less-than, so I felt compelled to provide feedback.

1. The service was very slow -- I'd say it took an hour for our food. It would be nice for the hostess to advise or for the waitress to check in. We had no idea we would be waiting so long.

2. The second thing was that my son's burger came without a side. That was surprising -- the waitress never asked what side he wanted (we assumed fries) or let us know that we could order a side separately. Just a little weird.

3. There were several surprises on the bill. The waitress asked my son if he wanted a 'refill' on his pop. Typically a refill is free -- if she had asked 'would you like another drink?', i would assume I'm paying. He would have had a second drink regardless (because the food took so long), but I was surprised there was a charge for it. She actually asked if he wanted a 3rd refill - yes, it took that long for the food. The bill for my drink was $8.50 (before tax and service) where it was advertised as $8. I was charged $4 for the protein on my burrito bowl, which was not indicated on the menu. The menu says it comes with choice of meat -- but that it would cost extra.

All in all, the experience was OK (mostly because it was a nice sunny day and our first on the island), but several problems with pricing/transparency/service left a bad taste in my mouth. There are many choices downtown - I'd go...