KFC — Restaurant in Charlottetown

I don’t even know where to begin with how awful our experience was at this KFC but I suppose I shouldn't be surprised considering the horror stories I have heard. My partner and I ordered through the mobile app at around 5:30 pm and received an email stating our order would be ready for pick-up by 5:52 pm. We arrived just before that, only to find ourselves standing around waiting and waiting without any updates or communication about when our order would be ready or frankly any sort of acknowledgement. It wasn’t until after 6 pm that one of the workers finally bothered to ask us about our order and then proceeded to go into the kitchen and ask if they had even started making our order yet. At that point, we were just completely dumbfounded and frustrated.

Meanwhile, we watched as multiple people who had ordered after us received their food before us. It was incredibly frustrating, especially considering how little communication we were receiving.

The restaurant was clearly short-staffed, with one poor employee trying to handle both the drive-thru and in-restaurant orders. At one point, we overheard a worker say, “We have no more chicken.” At dinner time, at a chicken restaurant. How does one even allow that to happen?

When we finally got our food, it was clear that there was zero attention to detail. Everything was haphazardly thrown into the boxes, and the order was a mess. When I asked for our drinks, the worker looked around and ended up informing us they didn’t have any cans available (which we’d ordered). Instead, they gave us cups for the fountain at that point we didn't really care about that and just wanted to get out of the nightmare.

The chicken strips were the worst we've ever had. I kid you not it was as tough as leather, almost like jerky. We also didn’t get any of the six dips that were supposed to come with the order, which, frankly, might’ve been the only way to make the chicken edible. The onion rings were an absolute disaster.  The onion inside was barely cooked and near impossible to chew through.

As for the sides, the corn tasted rancid, with a weird spice that made it impossible to eat. The coleslaw was definitely too vinegary. The Big Crunch sandwiches were so bland, with a few scraps of lettuce and so much mayonnaise it felt like a soggy mess. The fries were undercooked and gross.

The only thing that was remotely tolerable was the popcorn chicken. It tasted just like it used to when I was a kid. But that was the only redeeming thing and it’s a sad day when popcorn chicken is the highlight of your meal.

From start to finish, it took nearly 40 minutes to get our food, which is absolutely insane for fast food. The disorganization, long wait times, and total lack of care for quality were unbelievable. Every other customer was equally frustrated. It was clear we weren’t the only ones appalled by the service and food quality and after seeing the reviews here I'm shocked that they have taken zero action. I can guarantee this will be the last time we visit this location.

Avoid this KFC at all costs unless you enjoy poor service, terrible food, and an overall nightmare of a...

Concern Regarding Unprofessional Behavior at Delivery Location

Dear kfc

I am writing this review to formally bring to your attention an issue I recently encountered while making a delivery at charlottetown . As a delivery driver, my primary responsibility is to ensure that chicken arrive safely and on time. However, during my recent interactions with her name Rashmi, I experienced behavior that I found to be unnecessarily aggressive and unprofessional.

During the delivery, she insisted that I arrange the shipment according to serial numbers, stating that it was solely my duty. While I understand that every company has its own processes, my role as a delivery driver is to transport and safely hand over the chicken , not to organize or sort inventory beyond standard delivery protocols. Instead of discussing the matter in a respectful and professional manner, her tone was hostile, and her approach made the situation unnecessarily stressful.

I believe that a respectful work environment benefits everyone involved. I would appreciate it if this matter could be addressed so that future interactions can be more professional and efficient. I am more than willing to cooperate to ensure smooth deliveries, but mutual respect and clear communication are essential for a productive workflow.

Thank you for your time and consideration. I look forward to...

I decided to rate KFC so low not based on the quality of their food, but entirely on their service, because I never received the food I ordered.

I placed an online order via their app. Within a few moments, I got a call from the restaurant telling me they didn't have what I ordered, KFC boneless chicken tenders - a fairly staple item, I would think.

I asked about my refund, because I paid through the app. I was told by the restaurant, I had to call their customer service number. I was not given the number, nor my order number, but I had to ask for both.

The next morning, I called KFC customer service and opened a case regarding my refund.

I will skip the ensuing details except to say it took 6 follow up calls and 2 months to obtain my refund. Promises of the restaurant manager calling me never happened. I am confident without my dogged persistence, they would have been happy to ignore my refund, never have provided any product to me.

I will never pay via the app again, only ordering at the location because it was one of the worst customer service experiences I've ever had.

And although it took so much effort, there was no attempt to "make it right" with some complimentary products or discounts on future orders, unlike some other chain...