Double R Pizza — Restaurant in Clearwater

Pizzas are alright. But waiting over an hour and a half for food was a little much. The food isn't THAT good to wait THAT long. The order was originally a delivery order, until an hour had gone by, which lead to the concern that something was wrong. Making a phone call to follow up the order was necessary. It appeared that the order was prolonged due to the delivery person making other deliveries. Ideally, when making a delivery order, confirm how long the delivery will take! That in a nutshell would have prevent the prolonged time frame from receiving the order. Hopefully it would have also assisted with the timing of all the food being ready at the same time. It doesn't look good when the pizza was cooked and ready 10 minutes before the fried sides had been lifted from the fryer basket.

The rating comes as a collection of events. The phone call, just painful to endure. Not knowing what's hotter, banana peppers or jalapenos should be known. The empathy was not at all there let alone being understood, that waiting such time for such a simple order was not comprehensible to the phone attendant. Changing the delivery method to pickup and having an open opinion debate on the personal preference of what the cook preferred, delivery or pickup was nonsense.

Food, very average for this ordeal to go down unnoticed. Let's be honest, you'll either take my review seriously and seriously contemplate not going, or you'll go...

We ordered for eat-in and confirmed that it would take about 40-50 mins for our pizzas to be ready. When I checked with them after the people before us had received their pizzas, I was told that there was some issue with our order which hadn't printed and so was not made or in the oven.

We had had a long day and were hungry and tired and to be told this when the guys could see us sitting right in front of their eyes for over an hour was very frustrating - how could they not question where our order was??? The guy offered to make it right way in about 15 minutes and if it wasn't for the fact that it had been a long day and few options available in Clearwater for a decent and quick food we would have taken a refund and left.

No concept of customer service, there wasn't a single apology offered at any time and when the guy finally gave us our pizzas 1.5 hours later he said "Have a good one". Really...that was the tipping point for me! There was another guy in the place who seemed to be more in-charge and at no point did he even come to speak with me or offer an apology.

Our veg pizza had a soggy bottom in the middle and seemed uncooked (possibly rushed). The thin crust pizzas was actually quite good. We just didn't have it in us to argue further.

They were pretty busy, so they probably make decent pizzas - worth checking that they actually have your order and...

I ordered for delivery, two large veggi pizzas, a little overcook on it by my request. Also, one large poutine..

The pizza, pretty good. The price was on par for what I'd expect in a smaller town.

Crust was is say a 7.5 out of 10. Good thickness texture, taste... a little dry bready tasting but over all pretty good

Generous toppings, generous cheese. Chunky REAL in house done up veggies... a good value. Filling and satisfying

The poutine was AMAZING a dark flavourful Gravy, a good amount of cook on the fries so they weren't soggy despite being delivery and smothered. Generous quantities of gravey and cheese

It's hard to find anywhere this day and age that is Generous with the cheese unless a person pays a ton extra. But Double R delivered on the cheesy goodness!

From start to finish I got the order quickly, polite and friendly service all around. Best pizza and service of anywhere in Clearwater...