Wendy's — Restaurant in Colwood

Latest UPDATE: Dave’s Single Burgers - shredded cheese bits instead of a cheese slice. See latest picture.

UPDATE: Still consistently poor service, this time when I was paying at the drive through.

I was given the debit machine to pay for my meal. It said $38.XX I tapped, the machine was taken away and within 10 seconds later the staff told me it didn't go through.

I was given the debit machine again to pay. This time it said $33.xx.

I asked why this was a different amount? They said the receipt was from the previous order and I was given the wrong receipt.

I asked to see the receipt to see if it was accepted or declined. They couldn't produce one.

I tapped again. They said it didn't go through. I asked for the declined receipt again. They produced that one. I tapped again. This time it "went through" and was given the receipt.

I was told to park the car while the order was getting made up. There was one car behind me - it didn't look particularly busy.

Upon receiving the food order to my vehicle window within five minutes, I checked my order, there was no fries and ketchup, after asking when I paid for the food to include ketchup, napkins forks, etc.

I went back in the drive through and asked for my fries and ketchup. They said sorry about that. I said, is there anything you can do for my inconvenience? They said how about a Frosty or a soft drink, I wanted neither, so I said, how about another order of fries? They agreed and gave me some fries.

I mentioned then that when a customer places an order through the drive through screen, they should display the order so the customer knows it is right and what the price is. This would make it a lot easier in your interactions with the customer when the orders are consistently wrong. They said they don't have time for this, as it backs up the line (there was one car behind me). I said, it will make your jobs easier if the orders are correct and your customers are happier.

I checked my Bank Transactions that night. There were two charges. A $38.xx and a $33.xx one.

I will now have to return to Wendy's to get one of the charges taken off, and if this doesn't work, the bank will do this for them.

Wendy's Head Office - you've read all the complaints (I hope). Why don't you care? This is tarnishing your brand image and disappointing many customers.

I shake my head.

I am at this location a few times a month. I’m usually a positive guy, and I see positivity in most situations. I can positively say that they consistently forget something in my order. In the last ten orders only one order is totally right.

This has been going on for months.

I initially called Wendy’s customer service toll free, and they said Management at the store would get back to me during the week to make it right. They never did!

I’ve stopped calling them. They won’t do anything. I usually just boycott them or go to the Victoria location. It’s a bit better.

Today was it. I decided to write this negative review. If local management doesn’t care, Wendy’s corporate doesn’t care, then maybe negative reviews from disappointed customers will do it.

This time it was the salad dressings for two Cobb Salad dressings. They were kind to include one package of dried onions.

Other times, they would forget the fries for my Dave’s single cheeseburger combo. Or it would be the wrong drink, an ice tea instead of a root beer. Or there would be no ketchup for the French fries we order. Or no forks for the salads. Or no bacon in the Junior Bacon Cheeseburgers. It goes on and on and on.

Sometimes, we would go back in the drive thru lineup to get the missing items or into the restaurant. No apologies. Nothing. They don’t seem to care. It’s frustrating.

If the founder Dave Thomas was still alive, he would be disgusted by this.

I generally write positive reviews for places I visit. I believe this is my first negative one.

Check your orders and make time to get the...

This evening August 24, 2024 around 10:50-11:00pm PST I was assigned to pick up an order from the above mentioned Wendy’s restaurant. When I arrived I grabbed my thermal bag and approached the front doors to enter but they were locked and the lobby looked closed. There was no signage posted or directions in the app but I saw customers in the drive thru so I entered there at the end of the line.

Once the final customer got served I was able to approach the window. When I arrived the woman working was already giving me a dirty annoyed look (probably because I didn’t first stop at the order speaker?) but there was no other customers behind me or in the line up anyways.

Once she opened the window I politely told her that I was there to pick up a Door Dash order to which she rolled her eyes and told me “You can go park your car in the parking lot and then come back here”

I replied to her; “Excuse me? Is the order not ready or having to be prepared still?” Then she said something to her colleage in another language and then repeated to me Go park your car.

So I did park my car and waited outside for barely a minute when she finally opened the window and said “Ok now you can take the order.” I didn’t say anything to her as she had already been very rude and gave me an atittude and grabbed the order.

Suddenly she yelled at me and said “HEY YOU DON’T NEED TO BE LIKE THAT NEXT TIME”

I’m sorry to admit but this triggered me so I told her “Excuse me, I was very polite and you are the one who had an attitude towards me since I arrived. Next time try to be more polite”. Then she began yelling profanities at me and slammed/locked her windows. Again I apologized but I yelled the same words back to her then held the food out and told her to take it back as I will not tolerate being treated this way and harassed because this person was having a bad night.

To clarify after the altercation I did give her food back in safe and complete condition as it was provided to me and I have the entire incident reported on my Dash Cam to prove so as my car was parked directly in front of the drive thru facing the window.

I am not requesting anything from this incident except for Delivery Couriers to be treated with more respect. I myself am a Restaurant Manager of a chain restaurant and would never treat anybody like she treated me this evening. My mental health and stress was affected to the point I needed to go home because I wasn’t comfortable driving while upset. Drivers deserved to work in a safe and healthy environment and follow up from Door Dash should be made to ensure their safety is made a priority.

Surely this woman will make her own account of what happened but I do not deserve to suffer because she was already having a bad night.

Just a last note, it’s an insurance risk having people openly walk into your drive thru on foot to collect orders while the drive thru is still open for vehicles. Respectfully I’d like to add as well that if you intend to have delivery couriers do such a thing there should at least be some minimal directions either on the app or a sign posted for better...

If I could give less Stars than one, especially for the food and service, I would. A few weeks ago we ordered three Baconator combos. Besides giving us the son of baconators rather than the full size burgers, we explicitly asked for all of the food to be fresh because we can't stand it when fast food is cold, and this always seems to be the case unfortunately, especially at this location. It's disgusting. When we complained, the worker was relatively helpful and offered to replace our order for the next time.

Not even an hour ago we called in for the replacement order, they made sure to make it when we arrived so that the food would be as fresh as possible. Thankfully this time it was. However when we came home and actually started eating, we noticed right away that our Burgers tasted Bland. They were warm at least but they had absolutely no seasoning salt on the patties themselves... not sure how this is possible, working in the fast food industry for 2 years, you know that this is literally the simplest part of the process.

Extremely disappointed that our food was gross again, we called right away, and the woman who answered claimed to be one of the managers. Not only did she accuse us of being liars, she told us that just now they're seasoning the patties.... Which is completely irrelevant considering we just finished eating. We literally offered to bring back our unfinished burgers, so that they could see it for themselves. You would think that they would put emphasis on perfecting a remake order, but I guess common Sense isn't common. This was a 30-minute phone call, because she wouldn't offer anything to help us, and refused to give out a manager's number. So it takes her 5 minutes to go find the manager's email and it took us probably over 20 just to decipher it letter by letter. This was painstaking and even more frustrating. We're not even sure yet if it's a valid email address but I guess we'll find out. I don't understand why it's so difficult nowadays to find somebody in the fast food industry who speaks English, I thought that that was a requirement of being an immigrant in Canada. As we are minorities ourselves, we absolutely hate the Discrimination that is so normalized in society today, but unfortunately situations like these exemplify why it's so prevalent.

Getting fed up at by the end of the phone call, we told her that it was either between helping us make this right, or losing loyal customers that will never return to this location. Every time we've ordered from the Bay Street location, our food was perfect. I don't understand what's so difficult about making the simplest Burger they have on the menu. We wouldn't care so much as mistakes happen, but food isn't cheap and we work hard for our money. We deserve as loyal customers to get the quality we pay for. Severely disappointed and likely will never be ordering again,...