I've been to this coquitlam joeys location several times now and I have never been disappointed until now. Before joeys opened in coquitlam , I always went to joeys burnaby brentwood. At joeys coquitlam location on Monday October 2nd, 2023 the receptionist with black hair who worked as front desk hostess working between 7-9pm and the waitresses working at this same time honestly was the worst experience I have ever encountered at joeys.

We entered the restaurant and there was a couple in front of us who looked like they had been waiting a while to be greeted and seated. After 5 minutes we got there waiting behind them, they gave up and left and who knows how long they waited before we even entered. We then proceeded to wait and after 5 minutes the couple returned. It has been 10 minutes now of me and my husband waiting since entering the restaurant. Another 5 minutes passed by and not a single staff from the kitchen 2 chefs who evidently saw us waiting and other waitresses walking around also saw us waiting and no one bothered to address the fact customers had been waiting 15 minutes just to be greeted and seated. Evidently we both were annoyed by this point and I went to approach a waitress setting up a table to ask who is working the front desk since no waitresses also wanted to acknowledge customers were waiting to be greeted and seated. As I was about to approach the waitress, a girl with black pants and black blazer with long black hair and medium skin tone walked out from the kitchen and I asked are you the front desk staff ? She confirmed yes and said she was just stepping to the back for a minute. I proceeded to disagree that was more than a minute when two couples had been waiting for 15+ minutes by now. As management, you can check on your restaurant cameras for this date and time when we arrived not a single one of your staff bothered to even acknowledge us to simply say 'welcome someone will be right with you' or even 'good evening how can we help you?'. Instead they avoided eye contact, did their best not to acknowledge the 4 customers waiting at front and left us to keep waiting. Our issue and complaint goes to the front desk hostess with medium skin tone, black straight long hair working front desk on this night of Monday October 2nd between the hours of 7-9pm when we left the restaurant.

On another note, my husband ordered his usual of the burger and the burger patty was ridiculously thin that my husband could have just gotten a mcdonalds big Mac and it would have been more meat for less dollars. We constantly order our usual every time so it is very evident the patty was as thin as mcdonalds and not the usual thick juicy beef burger patty. The difference is hard to ignore or deny and if anyone ate the same thing on your menu for past years now, anyone can tell there was a significant reduced sized patty.

Inflation sucks when prices go up in menu, and we empathiize business is hard, hence we continue to eat out to support our favorite restaurants. We also understand ingredients go up in price and also hours fluctuate for staff depending how busy or slow the restaurant is for business. However, when customers pay more on a menu, you would hope they return if at least the customer service is good but this experience was enough to definitely make you lose loyal customers. Staff want consistent hours and good tips but if customers get bad experience and dont come back, it is no surprise if the restaurant becomes less busy. The front staff is who customers first see upon arriving for first impression as well as their last impression when leaving. I have always been a fan of joeys food but this definitely has changed my mind about returning to this coquitlam location. I hope this review is seen by Joeys coquitlam management team to address your staff training accordingly.