Wendy's — Restaurant in Coquitlam

Terrible Experience at Wendy’s Coquitlam – Unacceptable Service and Hygiene Concerns

Date of Visit: September 23, 2024, around 5:33 PM

I visited the Wendy’s in Coquitlam and ordered six pieces of nuggets, specifically requesting freshly cooked ones. I clearly communicated my request to the staff at the drive-thru. However, the two girls working at the window not only lied to me but also served cold and old nuggets. When I checked and told them the nuggets weren’t fresh, they suddenly changed their story and said if I wanted fresh ones, I would have to wait 6-8 minutes. If that was the case, why didn’t they inform me right away instead of misleading me?

After I returned the nuggets, the staff threw the bag in the garbage and asked me to park and wait. I complied and parked in front of the drive-thru window. To my utter shock, I saw the same girl retrieve the dips from the garbage bag and presumably prepare to use them again. This is absolutely unhygienic and unacceptable.

This experience left me extremely disappointed with both the service and the lack of basic food safety standards. I’ve never encountered such behavior at any fast food establishment. Wendy’s Coquitlam needs to address these issues urgently, as it reflects poorly on the brand and could pose serious health risks.

Extremely...

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