Kootenay Roasting Company — Restaurant in Cranbrook

A great coffee shop in downtown Cranbrook. I have gone to this location a few times now and all of their choices are good. I have sampled a variety of specialty drinks, as well as some of their own roasted coffee and have yet to be disappointed. The baked goods taste home made and fresh. The service is fantastic with very knowledgeable staff. The sitting choices are also appropriate to suit all sorts of gatherings, there is something for everyone. The decor is quaint and some of it is for sale. The price is appropriate for a specialty coffee shop and not excessive for the quality. If you like their selection, feel free to buy a bag of your favorite roast so you can brew it in the comfort of your own home. Mind you, never have I felt un-welcomed to stay for however long i pleased, so it worked great for doing homework. I will return to this location and will continue to receive the same impeccable service...

I came to the coffee shop for the first time as new local, excited to explore their beans. Asked about their varieties and was shown the posted descriptions of all beans. When I couldn't find the roast date on the bag (for me the most important info after the variety), a second guy explained that it was cost prohibitive to include that (really? A printed sticker? Or use a stamp?) and freshness depended on storage anyway (trust me, I know all about it which is why the roast date is critical to me). He said I could always ask him what he roasted last. Anyway, for a coffee nerd like me not a place I will go back to based on that experience (and their free drip coffee with purchase was nothing special either). Suggestion? Include the roast date, especially since you're selling in other stores too and customers will have no way of figuring out when it...

Order 2 blended mochas which was 10 something, then got a glass bottle root beer. Equaling 13 something. He then gives me a separated drink that was HIGHLY over blended, THEN DUMPS MY OTHER ONE OUT. Once another customer comes in. I then leave because he had no care about my order, anymore. Called for a manager, immediately asked "In what regards" I proceed to tell him all above, but tried to tell me different. I give him my price points, and that 2 drinks was not 13$ It's not the first time I've been there and have gotten those drinks. But I will...