Thai Express Restaurant Dartmouth — Restaurant in Dartmouth

UPDATED NOV 21 2021: I'm updating here again because every single reviewer is referred to an email service. I have contacted the email from the response below and still not received a response. It has been two full business weeks since I reached out.

I went here for lunch about a week ago and didn't have a great experience. The employee at the cash took a few minutes before even noticing that I was there. I ordered a green curry with tofu and there were a few problems. Right off the bat, the employee working that day took a few minutes to even notice that I was there. I was charged full price for my dish even though it was the discovery menu dish for that day. I also ordered an imperial roll with it and the employee forgot to give it to me until I asked for it. When I ate my curry, I also realized there was no eggplant in it and everything was quite undercooked - the peppers and onions were still basically raw.

I understand mistakes happen, but this wasn't a particularly busy time (I was the only person in line) and there were quite a few issues. I would have gone back and asked to have the dish corrected, but I had to start working shortly after. Hopefully this was just a bad day and not representative of this...

This location is continuously inconsistent. Today at 3 pm, I asked for cauliflower rice which I had yesterday and was told they do not do it. When I persisted, staying I had it the day before two employees stated it was unavailable despite it being on the menu as well as the Uber Eats app. I have also attempted to order shak-a-bowls and been told this is not offered, however other days these are available. Management would do well to review menu options with new hires to ensure consistency for those of us with dietary...

The service at this location is absolute garbage, we've waited for over 2 hours now and still have no food. Once we call them to find out the situation. The manager replied with "...if you come here I will give it to you for free..." this is the most unacceptable practice that I've ever seen in any restaurant, this food is over 2 hours now sitting under a heat lamp. I will never order from this place again nor will I recommend it to anybody. If you come across this...