Tim Hortons — Restaurant in Dartmouth

I've been going to this Tim's for 7 years I've been living here, they have the best coffee around, but there morning workers are getting terrible, not just one or 2 but almost all them, I've been getting the same thing for years, and for the last 3 months this store has gone way down hill, I order a bacon and sausage wrap, with extra bacon and almost every time I'm having to go back because they don't ever make it right, I get just 1 peace of bacon or just sausage or farmers wraps, I watch them put it right on the screen and then I get this disappointing wrap, I have to go back waste gas to get my breakfast fixed, 2 times I had to go back twice, this is unacceptable and I think the morning staff need to go back to videos, so they can learn there job because they are wasting people's times. The afternoon staff is amazing and they always do...

Went through the drive thru today. Sunday July 21 @ 6:25. Started to place my order , before I could even give the second drink , he kept interrupting me asking if there was anything else. I said yes and proceeded to give the next drink I was once again interrupted The drive thru was littered with garbage I get to the window. He didn’t open the window to acknowledge me at all He was making the drinks. He didn’t put the lid on the dark roast , black, and when he went to put it in the tray the lid came off and he splashed his co worker with hot coffee. She jumped back very quickly so as not to get it all over her I had three drinks and a 10 pack of timbits asked for a tray at the speaker , but I presume he didn’t hear me as he kept interrupting my order. I then asked for a tray

He said. You need a tray ?? Not the...

I walked in and one of the servers saw me, helped a delivery person then turned around and went in back. There was one other employee in the front, who never acknowledge me. After a couple of minutes a third employee came out and assisted me. Very poor customer service and even after I redeemed my points for a free coffee I had to pay 12 cents for the paper cup….outlandish to charge for this!!!!! Not impressed with this Tim Hortons

So the owner only responds with a referral to a Tim Hortons contact us site that when you go to that site it does not work and redirects you to their main site….with no contact us in the directory. Why can’t the owner just respond personally. I guess they don’t really care about their...