Dairy Queen Grill & Chill — Restaurant in Delta

I had written to DQ to tell them about a series of pathetic Blizzards we bought after the change of ownership. Over and over I was asked to tell DQ HO, which DQ I was reporting, even tho I included the address and store number off the receipt each time. Those Blizzards were anemic to say the least, very little chocolate or other items in either one, cups not filled, etc. This is what transpired after that experience.

Awhile back, there were some coupons in the mail or on a flyer, I forget which, for a free Dilly bar. One evening, we dropped in to the store on our way home and presented the coupon for the free Dilly bar. The young lady at the till, asked what else I wanted, I said nothing else, just the Dilly bar. She replied that I had to purchase something else to get the free Dilly bar. I took back the coupon and looked it over, then asked her to show me where there was any mention of having to buy anything else to get the free bar. She said it wasn't on there, we just had to buy something else to get the bar. We went back and forth a few times, people were lining up behind me, so I said, never mind, forget it. As I reached the door, she called to me saying, "Okay, I'll give you the free Dilly bar." I said no, I didn't want it, then we left.

More recently, perhaps 10 days ago or so, the DQ stores here in the Vancouver area had a special on for BOGO Blizzards. We saw the offer on the sign in front of our local store so went in. When it was our turn to order, I told her we wanted the Buy One, Get One Blizzards. She took our order, but the total was higher than what the indoor sign said, so I asked her why the bill was higher than we normally pay for our BOGO Blizzards. She then told me that it was 99 cents more for the second one. Again, I found myself saying "That is not what the sign out front says." She told me that it was an additional 99 cents and that there must not have been room on the sign to put the additional price. I told her there was plenty of room on the sign. In the end I paid the additional 99 cents because my wife and I both were hungry and wanted a Blizzard. I will attach a couple photos to show what the sign advertised vs what we found out when we went to order. BTW, the Blizzards were made properly this time although the same problem persists with different levels of 'fullness' for my wife and I. That never used to be an issue but it has been for every one we've had under the new ownership.

In the past, I have ordered ice cream cakes for my staff and friends. For a long time, the only 2 types of fast food burgers I would eat were Teen burgers and DQ flame broiled burgers. Now I stick to Teen burgers. In 2004 I became so addicted to Blizzards I gained 40 pounds in just a few months and had to take a break from them for awhile.

The previous owner of this business made her store very customer friendly, with exceptional Blizzards, other treats and non ice cream meals. I've spent a fortune in that store over the past 20+ years, however long it's been there.

My guess is, that like myself, others will find they are frustrated with the changes and go elsewhere. Being told something is free and no conditions, then finding out I have to buy something else to get the 'free' items is a scam. To advertise BOGO Blizzards with no mention of additional costs, then charge 99 cents for the 2nd...

Very disappointed with this visit. Usually this is our favorite DQ in the lower mainland. Today they got our order incorrect and were out of the salad dressing we ordered. They should have informed us about the shortage at time of ordering. Both of our kids meals were delivered with fries, we ordered a banana for one and apple sauce for the other not fries. We did not get any dressing with the meal salads we ordered and when we went to the counter to get it that was when we were told they didn't have the kind of dressing we ordered. If I had known that I would have ordered something different not a salad. We then ordered two dipped cones, the dip was so thin you could see through it and it was only dipped halfway to the bottom of the ice cream. The dipped comes are quite expensive and I expect better than that for my money. They seriously need to pick up their...

More can be done to ensure the SAFETY and service of patrons at this DQ including: Clearly marked places on the floor to stand. Receipts with order numbers on it, not just the items. Staff talking louder.

If any of these were in place my order would have taken 5 minutes than closer to 20 minutes and food would have less chance for contamination. It took so long because the staff gave my order to someone else and presented me with another patrons meal. When I received the wrong meal I looked at it, touched the packaging and gave it back to the staff. They then gave it to the correct person... If a restaurant presents a incorrect order to someone they are suppose to...