Starbucks — Restaurant in Dollard-des-Ormeaux

I recently had a notably disappointing experience at the Starbucks location in DDO, Montreal. During my latest visit, I encountered a significant delay at the drive-thru, where I ended up waiting for over 15 minutes, only to realize that my order had been forgotten. Unfortunately, this isn’t the first time I’ve had issues with this specific location. I’ve noticed that the lattes here often taste burnt, a stark contrast to the high-quality beverages I’ve received at other Starbucks locations. I usually look forward to the consistent quality and customer service Starbucks is known for, but this branch consistently falls short of those expectations. It’s disheartening, as I’ve always considered Starbucks a go-to for my coffee needs. I hope this feedback will be taken into consideration, as I believe everyone deserves a pleasant experience, especially when it comes to enjoying their...

A few weeks ago, I went to pick up a medium late. After taking a sip, something tasted incredibly off. I tried to drink a bit more but eventually could not stand the taste and threw it out. I ended up being sick all night.

The next day I went to inform them that something must have been off with the drink. One of the staff then informed me that the milk had been expired and had issues the day before. To compensate me, she kindly offered me a gift card.

Today, I went to treat myself and order a small iced brown sugar oat shaken espresso (my favorite drink), not only did it taste completely of sugar, but I finished the drink in 2 minutes. There was a ridiculous amount of ice in my drink, to the point that there was barely any liquid. For a drink that costs almost 7$, this is highly disappointing.

I love Starbucks, but the last few times I have been so highly...

As someone who does work here multiple times a week and orders roughly every second day from here, I am truly disgusted by the service I just received. My new drink is the iced matcha with strawberry cold foam. Below is what it is supposed to look like VS what I received. I called to let the guy know that there was maybe a drop if even of cold foam and it was matcha and he kept saying he’s right and I’m wrong. This is unprofessional. Coming from someone who’s ran the kitchen of a restaurant for 5 years, the customer is always right. The way the man spoke to me was condescending. “I saw my friend make it. Speak to my manager BYE!”. Truly disgusted and disappointed. I will be going out of my way to other Starbucks’ instead of coming to this one again. Not to mention, he was talking on the phone while handing me my drink which once again isn’t...