First off, I just want to say that I am a huge fan and customer. Went to this particular location for a smoothie and panini. Was fairly sure that I had given the cashier two 10 dollar bills for my $12.85 charge. Cashier handed me back $2.15 change. I inquired as to where my other $5 was. Cashier began to argue with me, and she said I definitely gave her a $10 and a $5. I asked her if there is any way she could be mistaken, as I was sure I had given her two $10. She continued to argue and display poor customer service. I stated that it was possible I made a mistake, but is it possible you made a mistake? No, you gave me 15 dollars. I asked if she could review the cameras, or if I could speak to the manager (I would have left, but the product was already being made). She calls her husband (owner) and speaks to him in a different language. Husband apologizes on her behalf and states that is the way she is because she was not born here. I stated that I had never seen such poor customer service and arrogance. Husband was willing to rectify the situation, but it was not about the 5 dollars at this point. Needless to say, I will never return to...
Read moreThe lady working nights didnt let me have a bathroom key cause she said someone is in it, but the door is always locked and the store is never busy and i was a paying customer, P.S nobody was in the bathroom you could see there was no light on in there.
Another time she locked the door an hr before closing time leaving my fiancè and i freezing outside waiting, i even called her twice and she saw us waiting, took her 10 minutes to pick up and let us in what makes this bad is that she even seen us calling her from the window and chose...
Read moreFilipino lady working the juice bar was not wearing mask covering nose. Once confronted she pulled it up from the inside with her hand and refused to wash her hands, as she claimed it was only touching the blender not the drink as she was handing it to somebody. I can only imagine what other unhygienic health standards this location follows. Something needs to change. When confronted asking to wash hands she had refused and again nose was openly visible as she was not wearing it properly. Will not support this location unless...
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