Coco Fresh Tea & Juice - South — Restaurant in Edmonton

This store probably has the worst customer service I have ever experienced. The cashier gives some serious attitude towards customer. Instead of helping the customers about the menu she makes them feel bad about asking in the first place. I understand that with covid, people are wearing mask and there are barrier shields in place which makes it hard for both the customer and the cashier to hear each other well. But what I do not understand is why the cashier needs to be so rude to customers when she cannot hear them well. My order was punched in wrong because she did not hear me well and I could not really make corrections about my order because the screen was too far from my sight, and I was not given a receipt. I received my order and I kept telling her that I ordered something different but she went off with giving me glares. My point is, maybe give receipts to customers so they can make sure you got the right orders because two tables from the counter makes it hard for others to peek onto the screen. Also, do not shout at your customer because you cannot hear them well. Learn to have a little bit of manners because you clearly lack a lot of that. Instead of yelling “I can’t hear you!!” maybe say “pardon me” OR “sorry I can’t hear you can you repeat what you said?”. The cashier’s treatment towards customers is just utterly disgusting. That blonde-haired cashier does not deserve that job. I do not know how she was even hired for that position. The person in front of me also received some rude treatment as well as the person behind me. I will not be coming back at this location. It is...

Very poorly managed store with terrible customer service. I placed an order online and received confirmation that it would be ready in 10 minutes. I have placed online orders from this business many times prior and had no issues with pickup. Whenever an order is placed, the order should be fulfilled based on placement of the order. After waiting 22 minutes in-store and seeing all the other customers that arrived much later than when I placed my order get their drinks, I went to the counter to question why I had not received my order. The lady in charge I assume is the manager or owner gave a very weak response and said that they prioritize in store customers before the online orders and that any online orders had to inform the desk and then they would start the order. That makes absolutely no sense. Online platforms are made for pre orders and for convenience. If you messed up an order and made a mistake by forgetting to make the order, own up to it and apologize instead of making up some ridiculous excuse and lie to a customer and try to undermine the intelligence of the customer. The response is so ridiculous and appalling that I had to write a review to express my disappointment. By the time I picked up my drinks, it was 1:27pm and I placed my order at 12:58pm.. Making a customer wait almost half an hour and not even apologizing, is not acceptable. I have been a very good customer since the day you opened your doors and I definitely will not give you any of my business any more. Zero respect for people’s time and lying to a customer is not good...

Rhianna

From the moment I stepped into Coco, I was swept away by a wave of enchantment. This bubble tea haven isn't just about drinks; it's about crafting moments of joy. The vibrant ambiance, with cheerful decor and a welcoming vibe, sets the stage for a truly delightful visit.

The menu is a treasure trove of creativity, offering a dizzying array of options that cater to every palate. Whether you're a fan of classic milk tea or crave innovative flavors, Coco has it all. I opted for the Passionfruit black tea with boba, and it was a revelation. The tea was fragrantly soothing, perfectly balanced with the sweetness of honey. The boba pearls were the real showstopper—glossy, chewy, and bursting with sweetness, they were like little pearls of happiness dancing on my taste buds.

What truly sets Coco apart is their commitment to quality. Each sip reflected their use of fresh, high-quality ingredients, and the boba was cooked to chewy perfection. The RHIANNA espeically deserves a special mention too; their friendly smiles and helpful recommendations made my visit even more enjoyable.

Coco isn't just a bubble tea shop; it's a sanctuary where every sip brings you a step closer to bliss. It’s a place I’ll be returning to, again and again, eager for my next sip of happiness. Whether you’re a bubble tea aficionado or a curious newbie, this gem is a must-visit. Trust me, your taste buds...