Dairy Queen Grill & Chill — Restaurant in Edmonton

My partner and I decided to walk to Dairy Queen as a treat for ourselves. It's not a short walk. It took us about 45 mins to an hour to get there. We had triple checked that the store would still be open by the time we arrived.

We arrived at 9:30 only to find that all the doors were locked (on Google it said they closed at 10). There was a group of three customers sitting in the corner talking and another couple ordering at the front who must have got there a minute before us. A girl working there let a skip delivery driver in who had to stand out there and wait to be let in. She noticed us standing out there looking lost and said we couldn't come in because their lobby closed at 9:30. She said we could do the drive thru and when we explained we had walked from our house to here, she said we could walk through the drive thru.

I immediately questioned this because I thought that sounded dangerous. But we had walked all the way here with my partner in crutches just for some ice cream and this was my partner's first big walk after his surgery last week, we might as well get the ice cream even though we both thought it was pretty weird to do.

So we walked up to the speaker and no answer which may be to be expected if just walking through doesn't trigger a sensor so we walked up to the window and there were two other girls working who are both pointedly ignoring us. We stood there for awhile and they would keep looking at us standing there waiting and would continue ignoring us and continue to mime working probably just hoping we would go away. We found this very odd and honestly pretty humiliating because we felt like the weirdos but we were only doing what we had been told to do.

So after we gave up on them ever coming to the window and talking to us, we went to the door we had talked to the first girl at to ensure that we were doing what she had asked us to do. And she came out from the back, changed the garbages in the lobby (one being maybe two feet from us and the door) and kept ignoring us even though we were trying to get her attention. All the while cars are coming and going in and out of the drive thru and people are still eating in the lobby.

I understand why lobbies close at night and I understand there being a cut off time and why she told us we couldn't come in. But I don't understand why everyone working there that we saw was pointedly rude to us even though we were only doing what they told us to do. I don't understand why the girl working there was first off quite rude when she told us they were closed and secondly why she would tell us to do something somewhat dangerous if they weren't even going to speak to us in the drive thru let alone acknowledge our existence.

If she had told us they were closed and that we couldn't walk through the drive thru, I would have been disappointed but I would have turned around and left because I would agree with her. Instead we had to go through a pretty awkward and humiliating situation only to be completely ignored and treated like the person in the wrong here. I am left now just feeling embarrassed, angry and...

I tried to order a custom birthday cake by phone but it went straight to VM, so I left a message. No one returned my call, so the following day I went in person. When I got the counter, I was not greeted by the lady at the counter because she was cashing out and counting coins, so I waited patiently while she finished. When she was done, she offered to take my order. I responded with, I just have a question regarding ordering a customer cake. I said," I would need it for the following day" but she checked the schedule and said there is no one in to make cakes tomorrow and I'd have to wait until the day after. She also commented that the cake lady was just in. So I mentioned that I called and left a message the other day but no one returned my call. She offered an apology, which was nice but why is it so difficult to place a custom order by phone? I get that you're busy and can't have someone sitting by the phone all day but can you at the very least, check your messages a few times a day? I feel like businesses don't care anymore. What a disappointment. I really hope you guys can do better...

My wife and I brought our two son's for a surprise Dilly Bar at this Dairy Queen today. There weren't very many people there at the time, so we were able to take the time we needed to decide what we wanted.

The staff who were working today were very patient and considerate with us, showing us where the Dilly Bars were and where the fountain drink dispenser was. They offered generous smiles coupled with friendly talk.

The table we chose was clean. The high chair was easy to find and reasonably well kept. And, in spite of the season, the floors looked almost as though they had recently been mopped.

There was some ice on the walk and throughout the parking lot, but it was obvious that they were actively trying to stay on top of it. In the end, I think that my only complaint is that the door to go outside was quite stiff... And that's not much to worry about anyway.

I would most certainly choose to go back to this location in future. My boys had such a good time that they would probably want to go back any chance that they had!

Good work, guys! You've done a...