KFC — Restaurant in Edmonton

KFC is my go to chicken place. Yesterday I ordered a 10 piece and fries that I had received a coupon for that was only valid for this location which I am assuming was to generate foot traffic for a new location. A few of the pieces were very good but the majority were dried up. There was a big snowstorm so I'm assuming they overproduced and held the pieces in the warmer for too long.

Today I brought back the 5 pieces and wanted to have them exchanged. The cashier went to grab the supervisor to explain. The supervisor then said:

Her: You're supposed to call ahead if there's an issue. Me: OK, I'm not sure how I would know that.

Her: We only have enough chicken for the orders we have. Me: That's fine, I'll wait.

Her: It will be 25 minutes. Me: No problem.

Her: I think you should come back tomorrow when the manager is here. Me: You're telling me that you want me to come back tomorrow over 5 pieces of chicken??? Never mind, keep them.

At that point I was done with this. I was not looking for money. I was not looking for anything extra. Only to replace the 5 pieces of burnt bird meat they were trying to pass off to me rather than toss them in the garbage.

For the record I've been to this location before and the manager/owner is great. Very...

"I can't say enough good things about my experience at this KFC location! From the moment I walked in, I was met with smiles and an exceptional level of service. A huge shout-out to Ekpreet Kan, the manager, who runs this place with such professionalism and warmth. It's clear that she ensures everything runs smoothly, and her friendly, attentive demeanor makes customers feel truly valued.

The star of the meal was definitely the delicious fried chicken, and that credit goes to the amazing Chef Sadam. The chicken was crispy, juicy, and bursting with flavor—exactly what you hope for at KFC but even better! You can tell he takes pride in his craft, and it shows in every bite.

A special mention also goes to Anmol, who provided outstanding customer service. He was incredibly welcoming, made sure we had everything we needed, and ensured our order was perfect.

This KFC team has truly raised the bar. With Ekpreet's leadership, Chef Sadam's culinary talent, and Anmol's stellar service, this is by far the best fast food experience I’ve had. I’ll be back for sure, especially for those Tuesday specials!"

best kfc in Edmonton haha hands down (p.s. go on tuesday's and get the...

Don't go to this KFC. Their staff are rude ignorant, and they lie to people.

Even the manager lied to me today. Covering for his employee. Possibly related

When you spend over $57 for a meal and you get shorted fries drive 20 minutes back to the store to get them and their door is locked and they wouldn't answer their phone while you were driving there.

But when they finally answer it they tell you, that they didn't short you on the order, that they were the ones waiting on you when they weren't. Lie lie lie. And this manager backed up his lies.

They lie and tell you that they waited on you, when it wasn't them. And the person that did wait on you, wasn't there. I don't know what kind of a place this is, but I will never go back ever again and I will make sure that nobody else does that I speak to.

Not only that I had to drive to Terwilliger to get fries, and pay...