McDonald's — Restaurant in Edmonton

I popped in to get some takeout breakfast on a Sunday morning and could not believe how awful a business could be! A McDonald’s nonetheless, where everything is standardized and literally impossible to mess up!

It was not a busy time with a few cars in the drive through, a small group of seniors and a table or two of other customers, but I kid you not, it took over 10 minutes for a staff to acknowledge our presence at the order til and at least another 5 for a poor senior who just wanted a coffee!

After placing our order, I stood there watching the horrors unravel. It did not seem like they were shortstaffed at all, but out of the six people working in the food prep area, it looked like no one had ever prepared food before. The person I assumed was a manager was throwing food around like it was a free for all, then came someone who looked like he just rolled out of bed, into the food prep area to “help”. He did not have a uniform on, no hairnet, and was still wearing his jacket while haphazardly trying to help put meals together. What was worst was he had a big old wrapped bandage on one hand and there it was l, touching all the food. Other staff were going to and from various stations touching who knows what and not washing their hands once!

I was super frustrated waiting like it seemed forever to get our order, and at one point just couldn’t take it anymore and ask if they wouldn’t mind cleaning their hands, to which the “manager” just scoffed at me. I’m not sure what made me stick around to wait for our meals, but when it finally arrived, my appetite was gone and straight into the garbage it went. It’s a good half hour of my life I’ll never get back and awhile yet before I hit up a McDonald’s, and obviously never...

Went to this location around 10pm last night through the drive thru it was really busy about 6 people ahead of me. From past experiences at this location via drive thru service can be slow. I always have to wait over 10 minutes at the window for food. Even when I’m the first person in line last night was over a 30 minute wait from arriving at McDonald’s to getting my food. I had used my points to get a free meal and when I got the food thankfully fries were actually hot but the habanero mcchicken was terrible. The chicken patty tastes as if it has been sitting for over 5 hours and was cold and a little bit more firmer than usual. I don’t usually have high expectations of the food as it is fast food. This time was unacceptable and hard to eat the sandwich I had to throw it away because of how firm it was. It was not worth the 14,000 points I spent on it what a waste of time and my points.

This location is the closest for me but just travel to another location it will be better than this location. Because it is at night I can understand it being a bit slower to being understaffed but food should be at least a lot better. The drive thru workers always seem like they don’t want to be there and have no urgency to get the orders completed in a timely fashion.

Also why is there first window never open? I have gone during the day and night and there first window is never open and paying is always at the second window. That could drastically increase the efficiency and speed of fast food if that first window is open especially during...

updated Wow. The customer service is beyond exceptional here - Parmeet, I'm talking about you!!! She is pure sunshine and creates magic moments for my daughter.

first post from Dec 2024

A noticeable improvement has happened over the last handful of months. The few times my daughter and I have come in to share French fries- the dining room has been consistently cleaner than pre-summer visits. The ladies working are always friendly and they make sure this mama has a well stirred and fresh coffee.

But what makes the 5 star difference is my experience with ordering two drinks on Uber yesterday. There was ice in a drink that was specified to have no ice. After a quick phone call to the restaurant (I also gave praise for sending a phenomenal coffee - seriously - thank you for STIRRING!!), the manager quickly and pleasantly informed me I could stop by for a LARGE replacement drink. Unfortunately I wasn't able to make it there yesterday, no big deal... I ordered the same order this morning - low and behold - my drink is a large, not the small that I had paid for, and there's no ice! Another phone call was made to thank the team for the outstanding customer service and the same lady simply said "I saw you didn't come yesterday"

Outstanding. A small gesture like that is huge to someone who has 20+ years with customer service, let alone with about 8 of those from McDonalds when I was much younger.

Keep it up, you guys!

Sincerely - the large TT coffee and small iced tea...