Montana’s BBQ & Bar — Restaurant in Edmonton

Last year my family and I visited this location. I ordered a steak and I had to send it back three times after the third time I did not want anything else if they couldn’t get the steak right third time it wasn’t worth my time and effort to have anything else. Yesterday, Mother’s Day we thought that we would go there with my family and mother-in-law and my sister and others. The majority of us ordered the chicken buttermilk.. It took over an hour for our food to come which to some degree I understand it was a little bit busy, but when you have major holidays and significant days, you should have extra stuff on hand, especially in your kitchen. What we thought was a simple staple meal for this location when it came everybody’s meal was cold. The chicken was burnt and unsatisfactory. My first thought was to “you know what let’s just eat it because we’ve waited for over an hour and we’re hungry.” I almost started to eat it and in my mind I refused I called one of the passing Staff members and asked could I speak to a supervisor she replied she was a supervisor I explained to her that I was here sometime ago and had a meal and it was not satisfactory and I said I refuse to eat this meal that’s just being served to me, I explain to her, “ there is nothing that you can do or give to me at this point because I am done ! She agreed that the meal did look unsavoury and not pleasant and was burnt. She apologize and went away to try to figure out what the next step would be . Our server approached our table stating that she was sorry that our meal was not the best and that the manager was going to takeoff 40% of the bill I replied “40%”…. The consensus around the table was that we were not paying anything for this food, because it was not good. It was the worst meal that we ever had. The waitress came back and stated that after discussion with her supervisor, they have decided they were not going to charge us for the meal, but would only charge us for the drinks, which, in my opinion was fair, because we were not under any circumstances, going to pay for food that was unsatisfactory and disappointing. The waitress that we had was very nice and explain to her that it wasn’t a reflection on her, but a huge reflection on the kitchen and the business. It’s gonna take a lot for me to end up going back to these locations. If you read most of the Google reviews, people are just not happy. I wish I had taken pictures of it, but it was so disappointing that I just didn’t want to see it...

We as a family of four (2 adults & 2 kids 6 and 3) went for a late lunch at the currents location in Edmonton. We were greeted and seated pretty quick. Our waitress Olivia, provided us menus and took our order. She brought our initial drinks and that was the last time we saw her until cheque time. When our meals came out, my husband's burrito bowl chicken was pink and leaking what appeared to be chicken blood (raw runny pink clear tinged juice). We flagged a kind young girl and she apologized and took it back to the kitchen. She came back and offered for the kitchen to cook the chicken a little longer and bring it back. Not wanting to risk cross contamination and get food poisoning, My husband opted for their spicy chicken sandwich in lieu. I ordered the chicken sandwich and it was 90% batter and 10% meat. I had to pick off a lot of breading just to get to the meat to eat it. I'm not one of those people who pick off the breading, I ordered a breaded sandwich, I was expecting breading, but this was ridiculous. My husband's replacement meal sandwich was waaaaaaaaaay better than mine -- night and day difference. Our children's meals were good, no issues with those. When we were done our meals we waited for half an hour to get our bill, no staff to flag down. Not sure if there was a staff meeting going on, but no one. We finally flagged the hostess down asking for our bill. Olivia came and we paid. Not once did she ask how everything was. I said kindly that I was disappointed in the whole experience; she just looked at me blankly and walked away. Not even an I'm sorry or what can we do to improve. I wish my husband didn't tip!!!! Ugh, but it's been ingrained in us to treat others kindly even if the service and meal...

I don't usually leave negative reviews, but had to this time. Drove an hour into Windermere for dinner. Never coming to this location again. Service was abysmal, they were not very busy, took 10mins for our server to take drink orders another 10 for the drinks. We were already concerned so we ordered our food when we ordered the drinks Our food didn't come out until over an hour after we ordered. We did get our appetizers 30-40 minutes after we ordered. One member of our party ordered a medium rare steak. It was blue rare at best. All the fries at our table were cold except the plate with the blue rare steak that was warm. Most of our food was luke warm. We had to flag down a server and were stuck waiting for a steak we already waited an hour for. Watched other tables who arrived after us get there food before us and one of the tables also sent back food. They had weird blue table cloths on the tables that I have never seen before and then the paper on the table.

The manager eventually came out to check in on us but it was all for not. She told us they put the same steak back on the grill and brought it back out in a to go container(which we asked for). They brought us back the same cut up steak now well done and burnt.

They brought us a bill with the steak still on it and 50% off the entire bill. We asked to speak to the manager. The manager didn't come back to the table and sent the server with a message saying they would take care of the entire bill.

Avoid this location if you can. It was the worst Montana's experience I have ever had. Had many other great experiences at much busier Montana's locations. Seriously one of my worst dining...