Royal Pizza Brintnell — Restaurant in Edmonton

Tonight we ordered a royal special. We normally get that and it’s pretty tasty but tonight we got home and noticed it was extremely spicy and almost right after eating a few slices, The started feeling sick I called them to inform them about the pizza said maybe it was made wrong or something they told me the manager will review the tape to see how it was made and would call me right back did not hear from them at all. Wasn’t expecting anything. Just wanted to let them In case something was added, either way, customer service was sloppy felt like a brush off

Add on to original post today 05/4 I in fact call there again cause I still did not receive a phone call. A worker answered sounded like he definitely didn’t want to be there, but his tone filled him in on the situation. Put me on hold for literally 30 seconds comes back says manager didn’t see anything they said is he there? He said no I said that how do you know what he said? He said he called him, hard to believe it only took 30 seconds told him we ordered the same pizza every time it’s never been spicy today it was he said oh well would not recommend going to this one. Leave the Royal Pizza go to the Royal pizzas. Customer service means something because this place doesn’t mean they don’t care they’ll just take your money and you’ll be on your way,...

Please do not waste your money on any of the cake that they sell. After explicitly asking the person behind the cash if it’s actually fresh cake and being guaranteed that it is, I return home to find out the cake is frozen solid. I thought it was a joke lol but the joke was yet to come…when I call to complain that my over $7 piece of cake is frozen, they explain how no one else complains that it’s frozen and instead of giving me a refund they can only give me a $5 credit on my account. I think to myself “not even McDonalds expects you to “cook” any of its food items lol The “fresh” frozen cake that thawed on my counter ended up being dry and hard it’s sad to say but inedible.

So all in all if you are not from Edmonton and expect to pay money to a food place without having to microwave stale cake-don’t go there haha. Thanks for your $5 credit, Royal Pizza, but I wish you could act properly and at least advertise you sell frozen pizza and the customer must have a microwave to enjoy the over-priced staleness…phew…what a place!

I’m out my $2 now and will not return because who knows what else I’ll have to end up cooking at my home that’s listed as “fresh”...

I would give this location a -0 Star rating if I could. I ordered a gluten free pepperoni and mushroom pizza with extra cheese for my husband because he is Celiac plus a small donair. I was delivered two pizzas but the pizza wasn’t marked which one was gluten free. So we opened the pizzas and my husband ate the one with the extra cheese. I called Royal Pizza to let them know I got a pizza instead of a donair. After three calls back and forth I finally asked to talk to the manager. They said they would give him the message and now this is the next day and I still never got my donair or heard back from the manager. My husband who is Celiac got violently sick that night because he ate the small pizza with extra cheese (which was not marked gluten free) and it is now morning and I have not eaten last nights donair supper. I have not gotten a call back either. Very poor communication with the employees there and the manager obviously does not care about their business. I am not a...