Starbucks — Restaurant in Edmonton

Made a mistake coming here for my coffee fix to help me finish my 10-12h shift today. I will not be returning and I am going to recommend my team to not attend same especially after a long shift because the service might ruin the rest of their day like mine was and advocate for Second cup nearby instead as I always leave same satisfied. Today I left this Starbucks feeling upset and unhappy with the service due to firstly having to wait between 5-10min and watching 2 other customers that ordered after me get served with their orders before mine and then secondly having to approach the counter when the staff had no more orders and were talking to eachother and making their own drinks. Then thirdly they asked me if I was waiting for something and I had to tell them my order again and asked what size I had ordered too!!! What is the point of them asking for my name, so they DON’T have to write it on a cup!!! And then the kicker is they made my drink in 1 minute, then apologized which did not feel genuine. They did not compensate me for their poor service or offer to make sure I left satisfied. I should have asked for a refund instead of my bland iced vanilla latte. I paid $5-6 bucks for the drink and even tipped when I paid. I encourage people when they order from this starbucks to not to tip until they get their drink and experience their service first if they have earned it and to go to Second cup nearby instead for better service. Also read other reviews with similar experiences and that even contributes more to my decision to not return and not to recommend...

Not the best experience. Ordered a drink with my friend. They're out of one of the ingredients to make his drink, which is cool; it happens. They offer a similar substitute drink (guava black tea lemonade). The substitute drink he receives is an acai strawberry refresher, completely different but still a tasty drink so he's okay with it and not a big issue. We're the only two customers in there and he goes to the bathroom.

The stockier blonde girl that makes my friend's incorrect drink puts it down and shortly tells me it's mine-- fair mistake, my friend left to go to the bathroom. She then again shortly says it's mine and I let her know it's my friend's. She shortly asks me what else I'm waiting for, when my drink order is the only other in-store drink, right in front of her on the counter waiting to be made. She continues making drive thru drinks and asks what appears to be a newer staff to make mine a couple minutes later. Takes another 5 min for me to get a basic latte.

I understand drive-thru busyness, but with 5 staff in store, no customers apart from 1 for a mobile pick-up, it really shouldn't take 10+ minutes to make 2 basic drinks, especially when one is the wrong drink and you're spoken to by a staff like you're the incompetent one when she makes the wrong drink, with attitude, and further puts off making yours. Would give 2 stars but the other staff were very nice. I'd recommend the drive through for this location, it's clearly faster and you'll avoid any...

This is the absolute worst location! I have never ordered here from the mobile app and had my order ready by the time that is estimated on the app ( which is always 10-15 minutes after the order is placed). The staff seems to be always busy chatting when I get there. There’s days where they’ll have half the order sitting there ready but haven’t even started on the rest of the order by the time I get there; which is always AFTER the estimated ready time on the app. Extremely disorganized. Even the drive through takes too long every time. I don’t understand why you have the mobile app ordering as an option if you can never keep up with the orders. Absolutely ridiculous. I have given this place way too many chances and they never seem to be getting better. On two occasions they have delayed my order so much that I have requested a refund as they haven’t even started my order when I arrive, and when I ask to cancel the order they take a long time to process the refund that I end up regretting ordering from the location to begin with. Absolute waste of time, I will absolutely never be ordering from this location again due to the long wait times and unorganized staff. Other locations are much busier and much faster with the same amount...