Subway — Restaurant in Edmonton

Absolutely disappointed with the service I received at the drive-thru last night. At around 12:15 AM, I pulled up to place an order, and the female worker handling the drive-thru was shockingly unprofessional and rude. From the start, her tone was off – she just said, “Hey, what’s your order?” I ordered a footlong, and instead of offering standard options like “white or whole wheat bread” and guiding me through the procedure, she just asked, “on?” That’s it — no clarification, no effort to help. As a Subway employee, you should know how to properly take an order and offer clear choices to the customer. Things only got worse. I gave my veggie selections, and before I could say anything else, she just said “ K, drive to the window.” No mention of sauces – I had to remind her that sauces come after veggies. Isn’t that basic Subway procedure? At no point did she ask if I wanted to make it a combo or add any drinks, which is standard at most Subways. When I got to the window to pay, I asked if she was the one who took my order. She said yes. I calmly told her she was rude and unprofessional. And after I paid, she didn’t even ask if I wanted a receipt for my records – just handed the food and closed the window.No apology. No accountability. Zero effort, zero courtesy. Just silence. If she’s new, then to the store manager – please don’t put untrained employees on the drive-thru where communication is key. And if she’s been working in food service for a while, then she seriously needs to learn professional manners – if not personal courtesy. If you’re not happy working nights and are just on shift to pass time, talk to a supervisor – maybe they can assign you better-suited hours. @Subway – seriously, do better. People come here to get a quick meal, not to deal with dismissive and untrained staff. We’re spending our hard-earned money – the least your employees can do is show some basic customer service....

This review is directed towards the owner: I have worked at subways for 6+ years I have eaten at this specific subway location for 3+ years For the last few months, every time I ordered or came in, there were major issues. First of all your staff all suck. The ladies are so rude and eye roll at every request. They act like im asking for gold if I ask for a sauce on the side. Here are some examples of how poorly these employees are either trained or act. -ordered a regular sub with nothing special. She charged me for extra cheese. I did not even get the extra cheese. Like what? And she rolls her eyes when I asked her to correct it. She did not correct it and I paid 3$ for free -ordered a salad and they didn’t put cheese. I asked her to put the shredded cheese (I’ve ordered this 100 times ) and she claims it doesn’t come with cheese. Do I need to train the staff? The bowl was also half empty. She roll her eyes every time in anger when I made a simple request like hey can u put more than 2 olives maam This is a weekly occurrence and if I had the option of another location I would I don’t even care if you charge me more. But atleast fill the sub/bowl more than half way. They didn’t even ask me if I want sauce or salt and peppers or anything ! I had to make her open the package again to actually put the rest of the veggies I wanted??!? I’ve met the owner many times and he’s very nice, and makes them properly. This is a humble request please train your staff. They should also not be speaking to people on their AirPods during work and ignoring the customers. Also I’m not Punjabi so why are they speaking to me in Punjabi? When they realize I don’t speak Punjabi they start talking trash with the coworker and I can actually understand them. Won’t be coming back until there’s a drastic change. Last straw was when she handed me a ripped bag and accused me of ripping it before I...

Extremely Disappointed – Will Not Return

I had one of the most confusing and frustrating experiences at this Subway location. I came through the drive-thru around 1:17 AM, craving a footlong Tuna Sub. The staff member told me they were out of tuna, so I left, since that was the only thing I wanted.

A little while later, I checked SkipTheDishes just to see if anything else was open that late. Surprisingly, this Subway was still listed, and even more surprisingly, Tuna was still available on their menu. Just to see what would happen, I placed a pickup order for the exact Tuna Sub I was previously told was unavailable.

Shockingly, the order was accepted without issue. I expected a call or update saying they were out, but instead, at the scheduled pickup time, my order was marked as “picked up” even though I was still sitting in my car near Save-On-Foods, nowhere near the pickup window.

I reached out to SkipTheDishes support, and they contacted the restaurant. Turns out, the order was actually ready, and I had to go back to pick it up—something that should never have been marked as picked up in the first place.

If that wasn’t enough, when I took my first bite right outside the store, I was completely let down. The bread was cold, the sub wasn’t toasted or grilled, and overall the sandwich tasted like it had been thrown together with zero care. It felt like a total waste of time and money.

I’m not the type to complain or cause a scene, and I don’t like wasting food. But after this experience, I can confidently say I will not be returning to this location. Dishonest service, poor food quality, and a lack of basic customer care....