Tim Hortons — Restaurant in Edmonton

Dear Tim Hortons Management,

I hope this message finds you well. I am writing to share my experience during my visit to your establishment on January 3, 2025, at approximately 6:06 PM.

During this visit, I ordered three soups and three donuts for my family. Unfortunately, the service was slower than expected, and upon reviewing our order, I noticed that we received only two buns instead of the three that typically accompany the soups. I approached the cashier to address this issue, and an employee expressed skepticism regarding the accuracy of my claim in front of other customers. I clarified the situation, but I felt that the response was somewhat dismissive and disrespectful.

Additionally, when we requested napkins, we were provided with only two, which felt inadequate given the number of items we ordered. As a long-time customer of Tim Hortons, having lived in Canada for the past 15 years, I have always appreciated the quality of service and food. However, this experience was disappointing and did not meet the standards I have come to expect.

I kindly suggest that staff be encouraged to verify orders thoroughly before serving, and to handle customer inquiries with respect and professionalism. Providing adequate napkins and ensuring a positive customer experience are small changes that could greatly enhance service quality.

Thank you for your attention to this matter. I hope my feedback can contribute to improving the overall experience for...

Not sure if this is how customers are supposed to be treated but I ordered a BLT that they had on special off the app comes with a coffee I get to the window they pass me my coffee after I pay and I even showed them the picture of what I was trying to get Because for some reason it didn’t register for the six dollars plus GST on the end so the lady says to me sorry that sandwiches in on special and this is in a sandwich as she’s passing me it over I take a look at it as I’m driving off and I realize they gave me the wrong thing. I go inside not even opening up the sandwich realizing what it was a grilled cheese, and the lady at the front desk was so polite and asked me what the issue was I told her that I ordered a BLT I even showed him a picture of it off the app and they still handed me over a grilled cheese so she goes to talk to the lady in the drive-through and she starts yelling at me telling me I didn’t order a BLT that I’m mistaken!! And goes off!! Yet the nice lady from the front was like just make him what he asked for. On top of all of this I still ended up not getting the discount and had to make a big fuss like I was lying to her. The worst part is that I couldn’t understand what she was even saying that women In The drive through. I can only say I’m give one star to the nice lady I. The front that helped me out. Thank you but sadly I will not step foot In That location again, theirs a bunch to chose from but Vito Windemere Currents...

Today my car embarrassingly, and unexpectedly broke down in their drive thru. I was at the curve in the lane with my wheels turned and I couldn't turn my steering wheel at all so even though a number of kind people offered, we couldn't even push it out. An employee came out with their cell phone and I was told it was the owner. I explained to her what happened and that I was calling AMA, I guess that wasn't fast enough because she wanted me to pay for another tow truck. Im already going to have to pay to fix my car now, and I have AMA for a reason so I told her I couldn't afford to do that and was doing the best I could. She told me that she would charge me for the losses from having her drive thru closed if I didn't get my car moved. I'm not sure if she thought fear tactics would make extra money appear out of nowhere or somehow magically fix my steering column but all it really did was send me into a panic that I was somehow going to end up having to pay even MORE. So instead of showing compassion to a person in a very difficult situation, she chose to threaten me with legal action. I understand that businesses are struggling due to covid, but i'm disgusted at the way she chose to treat someone in such a situation and I won't be returning. However, if the employee I dealt with reads this, I'd like to again apologize for the way I spoke to you in a heated moment, that isn't the kind of person I want to be and...