Tim Hortons — Restaurant in Fort Erie

I was at the crystal Beach location. Waited in an enormous line up. Just to get the order wrong. I parked the car and went inside to just exchange it for the right one. The line up was 20 minutes. I explained to the gentleman that the order was wrong and he politely said sorry and put it in for the right order. I then ordered ten timbits along with the exchange order and that's when things went south. The assistant manager then told me to go to the back of the line to order the Tim bits. I tried to explain what happened but she was so ignorant to me that other patrons got involved and backed me up . She would not listen to anything I had to say. She wanted me to get the order that was a mistake and then go back into the 20 minute line up to order the Tim Bits. She was yelling at me and was just sio inconsiderate to me and other patrons who stood by me in that line up. I went home and called to the store to speak with the manager but he was unavailable so I left my number. No return call. I phoned head office and told my story and they apologized and said somebody will get back to me. Nope no return call. What a joke. I could go on about that store but people like that don't deserve anything but to get fired for being so rude and obnoxious to customers who have waited in two line ups for 40 minutes in total just to get a bit of food and the get yelled at for it....

Edit 2: We hadn't been here in a few months, since McDonalds has always gotten our order right. However, we decided to give it another try to see if competition has helped. It has not. Order completely wrong, the lady at the window rushed my wife and made her feel very frazzled, trying to complete her sentences for her and force her to finish her early ASAP. Wraps were missing ingredients they're supposed to come with, like bacon and chipotle sauce.

Edit: I am editing to add that I tried to give this place another chance today, and ordered an everything Bagel BELT with no tomato, add sausage. I asked at the window if they remembered to add the sausage I paid for this time. The drive thru man assures me they have. I get the bag, open it, and guess what... not only does it not have sausage, it's not on a bagel! It's on a hoagie bun! It actually made me laugh. So I handed it back to them and got them to fix it. If you decide to go here, do not leave the window until you confirm everything is correct yourself.

Original: This place has consistently gotten our order wrong for 8/9* orders since we moved here. You might as well head on up to the one in Stevensville, because you'll end up spending extra time getting them to fix your order anyway.

*Edited to add the most recent Tim...

This location has HAIR IN THE SOUP. AND THEY CONTINUED TO SERVE IT. When I complained, the owner banned me. I assume she doesnt want an inspection...When i tried to go to head office, she told me they wouldnt care. Head office gave out my personal address to the owner and she has been harrassing me ever since. Texts, mail. She isnt stopping...Christine Harper runs a contaminated store and harasses her customers when she is in the wrong... Her other 2 locations in Port Colborne are probably dirty too.... I still havent heard from the district manager. Probably wont now since i found out my info wasnt confidential and Tim Hortons gave it out.....Head office said someone would call me. I didnt ask The health inspector said he would inspect, but i assume that isnt happening now either....I have a copy of the incident report and recorded the interaction when i went back to return the soup and can prove everything im saying...This location is dirty and contaminated. I wouldnt send my worst enemy to this location. PATRON AT...