Dairy Queen Grill & Chill — Restaurant in Fort McMurray

Rudest customer service, management cannot answer customer questions or request without attitude.

Called at 10:30 am to order a custom cake. I specified I have a $5 off coupon that expires the same day so I would like to pay for the cake in advance and they can take as long as they need to get it ready. Was told no issues. Go in at 2 pm and the cashier was the guy that took my cake order, when I proceeded to pay he then went to check with his manager who scuffs and grunts at the request of paying in advance. Sends the cashier back out to apologize because he misunderstood his managers answer while I was on the phone earlier and now cannot pay in advance and that the coupon is not applicable to my sheet cake (only good for 10 or 14” round cakes). Fine, I didn’t make any fuss and just said to call me when the cake is ready.

Fast forward to a whole week later, I heard nothing from this store. So I call to follow up and explained the situation, person on the phone (the manager) has an attitude immediately and starts saying it’s not the store’s responsibility to call customers when cakes are finished. I explained that when the person took my order he never asked for a specific time, and that was dismissed. Then she proceeds to ask me a bunch of questions like I was ordering a new cake, so I stop her “just to be clear I’ve already ordered this cake a week ago and I need to know if it’s ready.” “Ohhhh! You are the person that didn’t come pick up your cake. It’s been ready a long time and you didn’t come pick up.” I come into the store for pick up, a lady in front was just finish paying for her custom cake when I heard her say “I don’t know what’s going on but I told her on the phone when I was ordering yesterday that I needed to pick up this cake right now.” When I get to the cashier, I see this woman who’s clearly the one that answered my phone giving me a glare through the serve window.

Piss poor attitude, not at all apologetic about poor communication skills / misunderstanding. I get way better service ordering a cake from Save On the grocery store than at this DQ location whose main business is cake. Guess this shows you how much a person can hate their job.

If you are ordering a cake be prepared to talk to someone who sounds like a cranky toddler / clueless and be very clear on what your expectations are when ordering a cake...

I had a disappointing experience at this location. The service was unorganized, and it felt like the staff weren’t properly trained or focused on customer satisfaction. I waited longer than expected for my order, and when I asked about it, the response was dismissive and unhelpful.

Some of the staff came across as rude and uninterested in their roles, which made the atmosphere uncomfortable. I understand that everyone has off days, but good customer service should be a consistent standard — especially when people are paying for a treat or a meal out.

Due to the behavior I experienced today, I will not be returning to this location. I’ll be recommending my friends and family visit the Thickwood Dairy Queen instead, where I’ve consistently had better service.

Note: The people who are very rude are the young Philippino people girls who work at the front and in the drive through. I hope...

My food was ok but other in my group who ordered chicken strips got chicken "pieces". Small chunks not strips.

Edit: As you see below I received a response from someone at this DQ location (I think. Could be corporate, who knows??). I thought it was a sincere response until I looked below at other reviews and see that this is just a "canned" response to my rating. Not good customer service DQ. If we can take the time to genuinely let you know if we had a positive or negative experience, the least you could do is offer a genuine response. Very...