I am not sure how they have soo many 5 stars , i see a pattern there (look closely, you will find it) I was here the other day and the lady who had the "Shift supervisor" tag had a rude tone and attitude that anyone working in customer service should never have. The funny part was, even though their "leader" was rude, the other staff members of her team were all super nice and polite, there was this guy whoes name tag said "Baker" was amazing. So was the young boy (his name started with S, i dont rember his name) who, i can clearly see was still new. The shift supervisor lady should learn customer service ettiquette from her team members. She was really rude to the young kid and all of us in the store was disgusted with her behaviour. We all were looking at each other thinking "should we say something?". Even the other staff members there could read our faces and was apologetic (expression) for her rudness. And THEY CHARGE 25 cents FOR PAPER BAGS WITHOUT ASKING/LETTING YOU KNOW
A piece of advise to the owner of the outlet, when you hire someone to a leadership position, get someone with knowledge of customer service basics , if not make sure they are never coming to the customer facing side of the store. Its really a bad remark for your business. And as per Canadian standards,customer as well as your employees deserve to be...
Read moreFirst off, there are so many fake 5 star reviews here…This Popeyes in Fort St John is clearly not 5 stars. This is a relatively small town and I recognize the names that are giving anywhere from 1-3 stars. I don’t recognize at all the 5 star reviews and noticed that this is their 1st google review. So, for my review: ate here twice, both eat in. The dining area is small and depressing looking and both times staff were occupying at least two tables. For the food: chicken sandwich was not bad but not good either. It was lukewarm and no reason for this temperature as there are numerous staff mulling about this restaurant looking lost. My 3 piece chicken combo was ok. Both times eating here they made mistakes on my orders. It is too bad, because I was looking forward to Popeyes arrival in FSJ; however, at this rate, they will not stay beyond 2 years. Locals will get tired of the poor service and lukewarm temperatures of food. Most of us will return to KFC where the service and...
Read moreIf I could give zero stars for service I would. Everytime we go here there is some sort of problem. Contacting corporate has not been helpful as the problems do not get resolved. If they forgot to put a side or a main in the bag and you don't check before you get home, they will only give you points on their app that eventually expire. Staff here are often not friendly. The last time we went, we did drive thru, the worker tried to refuse to give us the total and just thrust the debit machine in our face while mumbling. They then thrust drinks at us and closed the window. They then walked away from the window. We pulled to the second window as the cars ahead of all got their food at the second window. We waited for over 10 minutes with no updates nothing. Then the worker came back and silently aggressively pushed our food bag at us through the window. These issues are only relevant for this location, which sucks because the food is decent. So if you want Popeye's, go to...
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