barBURRITO — Restaurant in Georgina

I went there tonight to buy food since power was down at home. I waited for a long time in line and then the girl asked what type of burrito I wanted and if I could pay cash. I told her I wanted a steak burrito and she said it was 19.75 with a drink. I gave her 20$ and I told her she could keep the change and she said thank you. Immediately they told me they couldn’t prepare my burrito because they couldn’t cook my steak. I understood and I asked for my money back. Since they had called the owner, the owner came right away and she was in an awful mood and I mentioned I was waiting for a refund and she was very rude and said “ you have 2 options, one you wait I get the key and 2 you wait I get the key”. After a minute or so she came and gave me MY 20$ back and told me I could keep the change like if SHE was the one giving ME an extra quarter. Lady, first be polite to your customers and learn how to run a business. Second, WHEN I PAID IT WAS 19.25 AND I WAS THE ONE WHO TOLD THE GIRL SHE COULD KEEP THE QUARTER SO YOU DID NOT GIVE ME EXTRA CHANGE THAT WAS RIGHTFULLY MINE!!! YOU ARE RUDE AND NASTY!!

The owner has quite the nerve to reply below very politely and saying she will address the issue with her team. The team or girls working there didn’t do anything. It was the owner who was utterly rude and confrontational and mistreated me. So save your apology. Not accepted, and like I told you I will never set foot in your place. First, learn some manners before you open a business. FYI the customer is always right. Keswick neighbors please stay away from...

So I've gone here a couple of times. One of the first times they barely.filled Thier "burrito bowl" halfway. And I know this because I've gone to other locations and they can barely close the lid by the time they're done.

In any case I didn't say anything.

The following time I order online (again) and made sure to open the abg before eleaving and noticed the same thing.

Now being a non-confrontational person I went back in immediately and simply ask they put more rice (inexpensive and easy) as the bowl was fairly empty.

Then I got home only to notice that the with regards to one of the two burritos I also ordered was missing the meat (the main component) so I NOW I had to drive back and notify them.

They DID make me a new burrito at no cost but the inconvenience of the matter never got addressed.

All in all - I will not be ordering from this location in the future.

They were not busy or "swamped" in either occasion. It seems the youthful staff is just indifferent of the service they provide.

For the second occasion- it occurred the day of this post. I do have the online receipt though they took the physical copy. And I will be contacting head office regarding the matter.

It's a shame that one can't even order from a restaurant without it becoming a hassle, more than once ON THE SAME ORDER, in some restaurants these...

I visited this location on the hottest day of the year so far (June 22 — 36°C), and the store was extremely warm. I was told the air conditioning was on, but the thermostat inside read 96°F. For comparison, the Subway restaurant next door had their thermostat set to 84°F (photos attached). The employees were visibly suffering, and I can’t imagine how hot it must have been behind the counter with the added heat from warming elements and the stove. It's completely unacceptable to subject staff to...