Dairy Queen Grill & Chill — Restaurant in Golden

This is a very sad example of a well-to-do company going down the toilet I ordered a simple cheeseburger with a french fry and a milkshake. I could not finish eating whatever that is that they call a cheeseburger. It had absolutely no flavor whatsoever. The only thing you could taste out of the whole thing was a pickle. Nothing else. Everything else tasted like cardboard. The service was horrible. The company is so hell-bent on higher profits that they are now hiring people that don't speak English. I won't go back if I cannot get the order I want without having to spend an extra 5 minutes explaining it in details because the person on the other side of the counter doesn't speak English or French. Then you've hired the wrong people. And lastly, this is a company that's made millions and millions of dollars in profits and yet they have done absolutely nothing to better the restaurants. They are exactly what they were 25 years ago. They've made no improvement whatsoever. So goodbye. Count me out. I'm not coming back. I'm taking my business elsewhere, especially at those prices. I'm going to go to fatburger, get a really good tasting, flavorful hamburger and a real milkshake made with milk and ice cream. Not whatever the hell that was that dairy Queen served me. I threw it out. It...

Normally I wouldn't criticize fast food as there is a sort of unspoken agreement between makers of food like this and the customer who consumes them for speedy and warm food where most of the service touch is lost. Being that DQ has raised their prices and declared them self not fast food but a restaurant its time they man up and adhere to restaurant standards and assert some kind of passion .But in this case it is more of a mess then we have come to know from fast food. So begins the horrifying experience that was tonights dinner . my husband and I ordered a couple of burgers and a basket of poutine, we opened the bag and on top of out basket of poutine our burgers were piled on so naturally the thin cardboard that is the DQ fry box buckled and one of our burgers was completely immersed in gravy and cheese . Then using out two napkins that were giving to us we clean my husband burger wrapper off and opened our burgers only to be dripped all over by what all I can describe as a swampy condiment mess with no less then 5 tablespoons of mayo and 3 tablespoons of ketchup mixed together and slopped all over the entire outside of the burger bun and honestly just a disgusting slop...DO NOT EAT HERE...you have been warned ...your better off to head for the nearest grocers and a can of...

I asked for a large blizzard with 2 scoops of cookie dough, 2 scoops of skor, and no fudge, in other words, half and half without chocolate. The employee told me he was unable to do it unless he charged me for extra toppings. I asked him to go ahead and charge me for extra, but I politley asked that he not put on any extra, just charge me. He said he could not do that. He could charge me extra, but then he had to add extra - that was the only way. So it was impossible to order what I wanted. Dairy Queen is my favorite ice cream by a wide margin, I eat it all the time. However, I am so sick and tired of interactions like this that I am eating a lot less than I used to. I avoid locations like this one entirely once I have an interaction like this. I believe we vote with our wallets, and I have a hard time supporting places with this level of unbelievably terrible customer service. While restaurants all over seem to be making room for customers to customize their food and make choices, Dairy Queen seems to be making every effort to take the opposite tack - they seem to be making it harder and harder to get what you want. Great ice cream and terrible customer service is the new norm at DQ, and I won't be returning to...