Ramada Limited Golden — Hotel in Golden

The Highs and Lows of a Weary Traveller | Golden BC

On a hot Sunday afternoon in July, my family and I were travelling home to Calgary when we experienced mechanical problems with our van. As a result we were compelled to pull into the Illecillewaet Campsite at the summit of Rogers Pass. Thankfully we were able to connect with a local towing service and, after several hours in the sun at the side of the road, our vehicle was transported into Golden for service by a super friendly and professional driver named Rick.

Thanks Rick from Classic Towing, Inc.

We decided our best course of action was to leave the vehicle at Fountain Tire in Golden and travel by Greyhound Bus into Calgary at 7:10pm. Using our devices, we purchased our tickets on-line however the fine print indicated that we would be required to present a paper ticket to the driver in order to board the bus.

The Greyhound Stop is located in the parking lot of the Husky Travel Centre so we inquired in the c-store. The clerk seemed to be aware of this issue and directed us to the Ramada Hotel down the service road.

Hmmm, but you're a Travel Centre, no?

We inquired in the Ramada Hotel and the clerk said he couldn't help me. I was surprised because the Ramada Hotel seems to have a family friendly culture and I think I expected a bit more assistance/local knowledge to problem solve my situation. As well, there were no other clients in the reception area as we spoke. What do you suggest, I asked? The hotel clerk suggested I walk over to the Holiday Inn, located across the very busy 6 lane Trans Canada Highway, to see if they will print my greyhound bus ticket.

Really? Okay.

I felt nervous about crossing the highway and so surprised by the suggestion provided by the Ramada Inn front desk clerk. Forging ahead, I walked east toward the highway intersection lights to make my way to the Holiday Inn, when I spied The Ponderosa Motel, a little roadside motor inn and went in. The front desk clerk was busy. Lots of check-ins and weary travellers filling the waiting room. My random request was inconvenient and it was definitely not the clerk's problem to solve but she listened to my story and said, "Sure. I can help you."

Thank you Megan at Ponderosa Motel. :)

So what's the big deal?

My problem is really not the Husky Travel Center's problem. Nor is it the Ramada Hotel's problem. However, if an organization's core values include serving travellers and the global brand is based on this notion then there is an opportunity, possibly an imperative, to work outside the script.

Ramada Inn: We check people in and out of rooms for a couple hundred bucks a night. Clean towels included.

Husky Travel Center: Buy gas, get smokes & licorice, pay extra for air.

Honestly, I would have happily paid 5 bucks for the service and appreciated the extra mile from either Husky or Ramada.

Golden is a very lovely place. I've had many great experiences over 30 years with the townspeople and the services. A big part of the charm is the feeling that, "our home town is your home town."

Thanks for...

DO NOT TRUST THE ONLINE BOOKING SYSTEM at the Wyndham RAMADA HOTEL IN GOLDEN.. We reserved the accessible room with walk in shower by phone five days in advance and received email confirmation of our reservation.

On the day of our reservation, I also filled out the online booking form that came to my email. I stated that 6:00 pm would be our anticipated arrival, but that should we arrive later, we would first attend the concert and book in later. I received confirmation that the online booking form had been received.

As we did not arrive in time to check in at 6:00 pm, we attended the concert first and then went to a restaurant. When we arrived at the hotel around 11:)0 pm, we were told that our accessible room had been given to someone else and we were offered the last available room - a regular room with two twin beds.

I was livid. Do hotels not have proper technology that would prevent a confirmed pre-paid online booking from being given to someone else?

We are seniors and my husband is disabled. Having had three severe near-death medical experiences in the last two years, my husband was finally venturing out on a longer trip in order to see his grandchildren's dance recital. We had booked the only walk-in shower room in Golden, given our credit card number, received confirmation, only to find that it had been given to someone else.

The only reason I gave one star is that the attendant at the front desk was polite and patient. I insisted on talking to the manager who informed me that I had not been contacted about the unavailability of the room because he had only found out in the last hour that there was a leak in the room. I asked to see if I could see the room to see if we could still use it and was then told that the room had been given to a truck driver who would not use the washroom.

I was offered a very small discount. I asked for a free room, at least, and then was offered half-price. I was so frustrated! The front desk attendant was able to find an accessible room - without a walk in - at another hotel, which we took. Now it was close to midnight. We were exhausted and the room was less than ideal for my husband: no walk-in shower and no shower chair.

I suspected I had not been told the truth. I called the hotel back the next day and asked if the accessible room at the Ramada Golden Hotel was available. I was told that it was occupied. I asked if there had been a leak or renovation in that room and was told that there was not.

My conclusion is that the hotel not only gave our room away but then also lied to us.

I have stayed at many Wyndham hotels and felt that Ramada hotels had a high reputation. In my opinion, the Golden hotel does not live up to even live up to the basic standard of any hotel - honouring an online booking until midnight. Hopefully, Wynhamd and Ramada Hotels will do a thorough investigation and demand improved standards in order for the Golden Hotel to retain...

I visited Ramada Limited Golden for a night while traveling with my wife, Infant kid and parents.

When we checked late at night tired from our journey from Vancouver. The staff at night DARWIN PADILLA greeted us rudely and spoke in a condescending tone the whole time checking us in. I'm not sure if it was because we looked like a visilible minority or plainly because he lacks any customer service etiquette. I've read other reviews where others have also mentioned Racist behavior by him.

When checking in, we found the property to be extremely old and run down. The room we checked in felt really old, the carpet was really dirty and the floor creaked at every step. After about 10 mins of being checked into the room, Darwin knocks and rudely states there is noise complaint from guests downstairs as they can hear our kid running. It amazes me how a hotel can have such bad flooring and no sound insulation for someone to hear footsteps from above of an infant running. I am taken aback by the situation where basically I'm asked to pin down my infant and restrict any movement so that people downstairs can rest.

About 15-20 mins later, another attendant (dont remember the name, maybe Shaun) comes in complaining about the same. I again explain that kids cannot be aggressively pinned down, especially when they've been restricted the whole day without any movement. We then have to move to another room along with my elderly parents late into the night. No help to move was given as well.

The morning breakfast is also a total let down. Watery scrambled egg, dry potatoes and stale bread. Coffee was the thing that was edible.

Now, while it is understandable that the people downstairs would have an issue with noise, the condition of the hotel is appalling that it can't provide basic sound insulation that it can handle an infants footsteps. The service I received here has to be absolutely the worst I've ever had. Even when I had called earlier the lady at the front desk was rude as well.

Not only does this hotel need a complete makeover, but it's staff need basic training in customer service as well.

Avoid...