Travelodge by Wyndham Golden Sportsman Lodge — Hotel in Golden

I reserved a room with 2 queens and a roll-away bed. When I got to the room, it was hard to determine where exactly I was supposed to put this roll-away bed. It fit - just barely between the beds, there was ZERO room leftover. It was that or in front of the door (major fire hazard). The roll-away bed stuck out further than the 2 queens, reducing the amount of walking space further.

My autistic middle child banged his knee on the metal frame of the roll-away bed and just started screaming. I saw a bunch of blood. I asked my oldest to keep pressure on the knee while I investigated. I saw a sharp piece of metal that was sticking out about an inch from the frame. I believe it was a latch to keep it closed, but there was no latch - the bed had been tied closed with plastic string.

I quickly went to the front desk and asked for their first aid kit, saying that my son had split his knee open on one of their roll-away bed frames and that I would return the kit as soon as I could. Unfortunately, the first aid kit was useless. There was about a million band-aids (I had those), a burn kit, a fabric arm sling and some medical tapes... there were no large gauze pads or anything that would cover this cut, so I improvised and used 3 band-aids sideways as a sort of steri-strip idea to at least keep the cut closed. It quickly filled the band-aid pads and he was still screaming, so off to the hospital we went. The doctor was able to glue the cut closed and used (actual) steri-strips and then put a large gauze pad over that. We were instructed that he needed to move his knee as little as possible because if it split open, he would have to get stitches.

The ONLY reason we stopped to stay in Golden that night - the Golden Skybridge - was now out of the question for one parent and one child for the next morning as had been previously planned. We were only 4 hours from home and had only driven 4 hours that day from Drumheller, so if the Golden Skybridge hadn't been planned, we would never have stopped in Golden - we would've just continued on and made it home.

When I returned the first aid kit, I explained what had happened. The man not once apologized, but instead looked up our reservation and questioned why there were 3 children in the room because it had been booked for 2. I was shocked as I specifically chose a room with 2 queens and asked for a roll-away bed on the phone with the agent from the general reservation line, as well as had given her the ages of all 3 kids. The lady on the phone took all my information and gave me the reservation number. The man at the front desk then told me that he would let the management know of the incident the next morning. At checkout, I inquired about management and was told they would be in at around 11 am. I was assured that the incident had been documented and that they would contact me. That was on Sunday morning. It is now Wednesday and no one has contacted me. I would recommend that you stay away from it as they do not take reasonable precautions to ensure the safety of their guests as well as do anything to contact someone who has been injured at their establishment to discuss the matter with them and even take responsibility for their facility.

Other issues: breakfast was laughable - watered down juice, broken pancacke machine and hard, chewy scrambled eggs. There was a stain on the white bed cover sheet and when going to bed that night, I could smell the perfume of the last guest on some part of the linens. We also ran out of tissue in the room (and not because of my son's knee).

This hotel was not worth the money I paid - by a longshot. There was barely enough parking for all the rooms so when I returned from the hospital, I had to drop my son off in the handicapped parking spot and then park down the lot. This is likely more of a small annoyance but given the rest of the stay, I was fuming. This wasn't helped any when I woke the next morning to find that the handicapped spot (which was right outside our room) had been parked in by someone without a...

Very disappointed to be treated as I have by this Hotel. Booked this trip on Oct. 18 for business as I needed to travel for work. 2 nights stay was all that was required. My employer gave me the option of booking with my own Credit Card so I could accrue the points myself, quite a nice thing to do. Unfortunately, I was injured 2 days later. As I am a Heavy Duty Mechanic, I cannot perform my task and thus be unable to complete this business trip. Once I found out of my diagnosis and the further fact that I have been placed on Narcotics for pain, I called the Loyalty company who I made the reservation with. They inform me that since its 8 hours past the cancelation deadline (32 hours prior to check in time), that they would need to call the hotel to see if they'll refund me. Not going to lie, I was taken back, given that its a pretty standard thing to give 24 hours notice on something like this. Great Lady at the loyalty company was nice and polite. She called the hotel to inform them of my injury and leave a note on file that I would not be requiring this stay. Furthermore, that given the situation, a full refund is requested.

After 3 days, I follow up with the Loyalty company. They call the hotel again and place me on hold. Upon return of the agent, he informs me that the hotel will only refund me one night, this is due to the cancellation request for the full stay being received 8 hours past the deadline.

Frustrated, which I'm sure the agent sensed, I quickly ended the phone call as I knew that my frustrations were better used in writing this.

This is sad frankly, that your franchises value their customers this little. I'm disappointed and it has given me a different view of your organization and its values.

*UPDATE: After contacting the Wyndham Customer Care and submitting a request for further investigation, I received this response:

Thank you for contacting Travelodge Customer Care regarding your request.

After reviewing your concern, we received an update from the hotel stating that the third party reservation called them the next day after your original check in date. The property also mentioned that they did not received any phone calls before your check in date. The reservation was a non refundable reservation, and instead of charging you for 2 nights they just charged you for 1 night.

We sincerely appreciate your choice of Travelodge for your lodging needs. Thank you for using Wyndham.*

After receiving this, I immediately called the Loyalty company back as it’s been made very clear that someone is lying. I have records to prove the call was placed, loyalty company has all notes on file that call to Hotel was made shortly after 10am EST to inform them of the cancellation.

At this point, I’m not angry about losing $120, I’m angry about being lied to.

Beware of your next dealings with any Wyndham brand hotel, I will no longer support a company with such...

The king suite I booked faced an idling reefer engine (an industrial engine to cool semi-trailers) which was a regular client of the hotel. The hotel offered a downgrade to three different rooms, the most acceptable of which they adamantly stated was worth more (because it has two beds), and refused to acknowledge the loss of the jacuzzi and suite was a downgrade -- when I was a solo traveler and could not sleep in two beds concurrently. Even in the better room, I was woken early in the morning by absolutely reasonable-level conversation by people who were probably waking to breakfast. The walls / windows are rather poor at sound isolation.

The hotel put me in the middle between the third party booking service and themselves, instead of taking responsibility for the downgrade in experience. They refused to do simple requests of the third party, like providing a note on letterhead - instead insisting the third party initiate communication.

Shockingly, the hotel proposed that I cancel the booking through the third party and pay them directly an amount that was within 10% of the original booking -- which would amount to a pitiful ~