Ricky's All Day Grill - Grande Prairie — Restaurant in Grande Prairie

I don't know, maybe I just expect too much coming back from Europe after a couple weeks of excellent food and dining experiences. They live and die on good food and good experiences, and the waitstaff absolutely crush it! Do restaurants pay more buying in bulk than the average consumer? I think not. I want value when I splurge and take my family out, I am a truck driver, so I get to put up with the service industry both good and bad. What fills my 100 seat restaurant? All of the above. I love Ricky's menu, just seems like Gp cant get their act together. I may have visited the new location once before, but, the old location I stopped at a few times a week, in the past. Maybe it is staffing issues, blah, blah blah. I had big hopes on giving our Gp location another try. We had a group of six, 2 burgers, 2chicken fingers, (1 kid's, 1adult), 1 eggs benny, 1 kids lasagna, all had pop, water, coffee or milk. We had a main waitress, she was great, maybe too busy, couple of the bussers or maybe manager involved too. Food was good, but, very slow and in stages. People like to eat at the same time together, any line cook should be able to coordinate 6 plates for sametime service, got our caesar salad about a half hour before the rest started coming out. I have accepted that $10 really doesn't get you much anymore, but, if I am gonna pay $15-20 a plate it better be delicious, hot, fresh and good value. I thought she said do you want hashbrowns? Sure, I get hashbrowns, thought they scraped someone's old shredded ones and baked potato fixings on my plate. It was a teaspoon of sour cream, a bacon piece and a few green onions, which I wouldn't of ordered, on slightly burnt hash browns, $2.99 extra charge, the whole bloody plate of food doesn't cost that, but, you want $15 plus extra charges. Do waitresses get paid extra for tacking on extra bs charges, because, those bother me when I get the bill, and their tip decreases as these bs charges appear on bill. Potatoes are cheap as hell, pile the fries high if you want this kind of money for a meal. If I owned the place I'd rather charge 2/3 of what I'm charging now, and fill the place more often, consumers are loyal when their money is valued. Sorry, I am a foodie, I love good spots that keep me coming back. Pile the food high, in a timely manner, make sure I know of extra charges before you tack them on, and I'll keep coming back for more. It was fun, but, fountain pop is outta hand, (pennies a glass), I thought a small kid's milk was included with the $15 baby lasagna, say no to extra bs gouging, and get your kitchen staff pounding it out. It seemed you weren't prepared for a lunch rush on Father's Day. I saw 1 waitress, two bussers and maybe the older woman was a manager? Three quality waitresses two bussers, fast kitchen would easily handle a full house. Your staffing level seemed to excel when it cleared out down to about...

It used to be our go to place, and we really enjoyed it, but it's gone down hill. The second last time we were there, we were asked so often how our meal was, we hardly got a chance to eat it. The last time we went will be the last time. I found hair in my food. To be nice I just asked to have that quarter of my sandwich replaced. It was picked up off my plate by the server with bare hands. By the time it was replaced, we were done eating. I checked the quarter of a sandwich before I took it home. It looked okay. When I got it home, & bit into it, I bit into another long black hair. (Neither my husband or I have long black hair). I called the restaurant & got some run around. I did end up getting my money back for my meal but not without a little resistance. I had contacted head office & they said they'd use it as a teaching experience & gave me a gift card. They said the waitress was new. There was no manager in the restaurant at the time, & they left the new scared waitress to deal with all this. I'd like to know why they'd leave a new waitress on her own with no support? She was decent but scared she was going to get in trouble. It wasn't her fault I had hair in my food twice. You have to wonder what's going on in that kitchen. I asked twice if the kitchen staff wears hair nets. The question was evaded. Also what used to be real turkey in the clubhouse sandwhich, is now fake crap for a higher price. We won't be going back. I wouldn't be able to eat anything without worrying about what I'm going to find in my food. It would have been nice if the owner of the restaurant would have contacted me himself. He wasn't there when I took the food & hair back in, nor was he anywhere to be found the next day when I was told to retrieve my gift card. Thankfully the gift card gives me choices other than eating at Ricky's again. I also heard another customer complain while I was there, that her plate was hot but her food was cold. I hope they improve, but we won't know if they do. Too bad things have gone downhill. The hair is hard to see in the pics but zoom in. One other note, the washrooms are so dark, it's hard to see anything. *Inspectors have since been in & all sorts of violations were found....

Well where can we start... empty restraunt they had us wait to figure out a place to sit 6 people.... ordering drinks ran out of iced tea...water it was.... food came out all at different times... kids mac and cheese $7...straight outta the box from the grocery store $0.97... fish and chips ran out of coleslaw and the fries were cold and was only 10 on the plate.... split a plate of nachos with my wife they came out with an unknown liquid cheese on them We ordered a beef topping which was burnt and greasy. We didnt get a quarter way through them and we sent them back....the worst meal ever. When the bill came they tried to charge $6 for beef topping and $15 for nachos. I told the waitress if she thought that it was fair that I should pay $21 for a meal that I could not eat so She left to speak with supervisor/manager. The supervisor/manager returned...ripped the receipt up and threw it at me saying...." there will that make you happy " I said absolutely and walked out. Out of the six of us three finished their meal.... all six are at home and not feeling good. Even the 4 year old said her macaroni is making her tummy feel bad. The worst food and experience ever. No wonder that the place is empty... I would hate to see the disaster that is probably in the kitchen. Maybe someone should tell health 8nspector...