New York Cafe — Restaurant in Greater Napanee

I've been ordering from new York for 20 yrs , my wife for 40 yrs , the amazing egg rolls were the draw , for my birthday we ordered 115$ worth of food from our favorite local restaurant to only be very disappointed by our experience after yrs of loyalty. The egg roles were 100% cabbage filled, we ordered 8 at 3$ each , all were cabbage filled no bean sprouts, we stopped in the next day to address the issue, we talked to a staff member and addressed the issue with her, she was nothing but rude and disrespectful and said , it's the luck of the draw if you get the right ingredients and there was nothing she could do about it , we asked if the owner could call us , she said yes and that he would be in later in the day and will call you later the same day, after taking our information , he never called , avoid this place at all cost, if you want quality and good service...

This restaurant's food varies greatly depending on when you go visit. Sometimes it is nice and other times it is just plain terrible. I am not sure if they have more than one cook in there or what. It is very frustrating not knowing what you are going to get, so I have chosen to take my business elsewhere. It is such a shame because this place is one of the old-style, classic cantonese restaurants that has such ambiance, such nostalgia and such truly wonderful staff that missing its potential is how so many local restaurants like it kept closing their doors. Please figure out how to be consistently good and I will try again. I am rooting for you and have faith in you that you can do this! One more thing - Google Maps has you listed as serving dim sum. You don't actually have any, so please correct your listing or serve...

Ordered from here by phone after looking at the menu posted online. Dinner for 2 listed at $21.50 on the menu online only to show up and be told it is actually $39.55 plus tax and asked for tip in addition, they never update their online information. Furthermore the food was bland, the chicken was a sandy texture like it was a freezer meal, and the "chicken chow mein" was actually bean sprouts with more peices of the same bland, gritty chicken bathing in broth. Only reason it's not getting 1 star is because it was well packaged and the one who took my order over the phone was polite and kind, a stark difference from who was taking payment once I...