The Loaf N’ Ale Pub Napanee — Restaurant in Greater Napanee

1. Blatant Fraud - Slide on Digital Video Sign visibly on display in restaurant clearly states "Get your dinner free on your birthday when you dine with at least one other person. When server took order (for 4) and I presented my ID indicating my birthday she advised that was actually not the case - that I could order a free appetizer or dessert (which I did not need or want) up to $15.00 I pointed out the sign, we read it together and she agreed that what she was telling me was not what the sign advertised, but completely balked at the suggestion that they actually honour what was advertised. The best I got was a shoulder shrug and a "whatcha gonna do?" half giggle. Ended up ordering nachos nobody needed or really wanted just to not get completely took. In retrospect we should have just picked up and left at that point.

2. Blatant incompetence - Out of 4 orders 3 of them were delivered wrong in some capacity - One salad with no dressing, one side of mayo I was charged for and never did get, and one dish with a side of onion rings instead of fries. When we called the server over to straighten things out, she had the gall to challenge us, saying "No-you ordered the onion rings. I remember..." When it was asserted again that the order was indeed for fries, she (snottily) offered to get some fries on, but by then we said we would just take the rings. Server took this opportune moment to remind us that the rings were AN ADDITIONAL CHARGE over the fries!! No, young lady. Just No.

Rating is for 2 stars instead of 1 as the food was reasonably prepared and was served hot, but overall mediocre at best. Similar to what you could expect at any number of the soulless franchises usually found around movie theatres.

As the coup de gras, it took us an extra 15 minutes to pay the bill and leave because we had to track down and wait for the server to credit the birthday nachos she hadn't taken off the bill.

Bottom line - Worst birthday dinner ever and the last time I'll ever see the inside of that place again.

**26JUL EDITED TO ADD:

The owner's reply to this review says it all about this establishment's adversarial approach to customer 'service' - At no point are any of the complaints addressed or even acknowledged, nor is any accountability taken. It's obviously the fault of the person with the grievance...

25JUL Reply from Owner - Hi Darren sounds like you liked the food but you say the worst birthday dinner ever? I spoke with the server she said you left all happy but then go home and hide behind a computer and slam us on Social Media. I am very confused why people...

I visited The Loaf N Ale with my girlfriend and daughter after a trip to Napanee and it was the best experience of my life.

First impressions walking into The Loaf N Ale; from the bar to the hardwood floors everything was how a pub/bar would feel to me.

A welcoming greeting from our server as he encouraged us to sit wherever we liked; upon taking a seat under the blackboard we quickly got service ordering our ice cold drinks we took a gaze upon the blackboard above us reading the specials, and the fine selection cocktails, beers, and wines.

As reading the many options on the menu the server brought us brought us our drinks and asked us what we would like to eat. My daughter got the poutine, my girlfriend and I got the burger with fries and a side of gravy of course.

The poutine was a great portion for two, fresh cut French fries piled high with melted cheese curds and gravy I obviously had to sneak a bite. The combined flavours of the fresh cut French fries, cheese curds, and gravy complemented each other so well.

Now the piece de resistance; The Loafer!

As a cook for a strong 8 years I had some burgers in my life let me tell you that this burger was the best burger I have ever had in my entire existence. As I tasted this delicious work of art I could instantly taste the grill flavour in the house made beef patty and that flavour soaked its way throughout the entire burger from the cheese curds, fresh veggies to the tangy barbecue sauce; completely transformed my tastebuds like little flavour crystals in every bite; I could taste the love and passion put into this burger.

As I finished the burger in minutes, finishing off the fries I couldn’t help myself but drink the rest of the gravy.

If I could give 10 stars I would; It definitely made...

Just an awful experience. It was freezing inside so we had to keep all our layers on while eating. Not fun. Service was dismal. No one comes to check if you're ok or how the food is or if you need anything else. After you're done eating you have to flag someone down for the bill. No staff looked our way except to take our order and later bring it over. We stared at our food, ready and waiting, on the kitchen shelf for a good long while. The pub was NOT busy at all, so not sure why no one noticed our food sitting there getting cold. Food finally makes it to our table, cold, of course. My steak sandwich might have been half decent while hot, but the melted cheese had already hardened by the time I got it. The sauce was some weird liquidy mix of bbq sauce and ketchup? Ugh. The Caesar salad had 0 flavor. I would have enjoyed a plain head of iceberg lettuce more. The beef au jus sandwich and burger also may have been good hot, but that is not how we had to endure them. I only ate half my sandwich, and only got through it because I was hungry. It was super messy too, and I guess napkins are in short supply because I had to make do with just one. You couldn't pay me to go back to this place. We spent $100 for cold food, 3 pops, and no service for 3 people. EDIT Love the response from management. My fault all around. My food was cold because I sat next to a window. The other food was cold too, but men will eat anything when they're hungry. I did mention the complete lack of attention from the staff, and I had no intention of spending my entire Saturday at this place trying to get a hot meal. I also do not trust food being made twice due to errors. Especially after the response I received here....