Tim Hortons — Restaurant in Greater Sudbury

I went through the drive thru at about 11:45. I ordered a bagel with peanut butter and Jam. The peanut butter and Jam came on the side. I asked if there was a reason my sandwich was not made. A nice lady explained it was her fault she has an allergy to peanut butter.

I asked for a refund for the peanut butter and Jam. Paying $1:13 for a few little packets didn't make sence to me, i was going to have to go home to apply the pb&j i may as well use my own.

The young lady working the till, was quite rude, cut off the nice allergy lady and proceeded to say how most people know and are okay with this, as if i was some kind of nasty person.

I have one word for the workers at this Tims. COMMUNICATION. If you are not able to make a customers sandwich, then explain that to the customer when they are ordering, then if the customer wants to change their order they can. If the customer agrees to the pb&j being ots than great. I am sticking with the...

This tims is ok, let's get that off the table first. When I come here I normally don't have problems and the service is good

The food normally comes out great and the wait times are not to long even in the morning rush.

So why 3 stars?

1: The day staff are a lot nicer then the night staff. If you place a large order at night they seem to get a very annoyed.

2: This bagel LOOK AT IT. I promise this is how it was given to me my thumb is almost bigger then the slice. Its almost shaped like a diamond. I'm just baffled how someone looked at this and thought this was ok. I know it's weird to rant this hard about a bagel of all things but I'm just that surprised to have received a bagel looking like that and half of it was dry when I orderd it with butter.

Anyway it's a Tim's that normally doesn't mess up orders so your probably fine. My review will change when I see improvements...

My Best Friend Forever and I have very busy lives. We decided to meet for a coffee and ended up ordering meals because the Menu offered a great selection of meals. The young man serving us (Augustine) was very polite, professional, and helpful and beyond patient with these two "older" ladies. He laughed with us when it came to our silliness and excitement to get out. The meal - new to us - Crispy Chicken Cravable - was delicious! We actually overstayed our visit (3.5 hours!), but the atmosphere was welcoming and inviting. We were treated w the utmost respect during our visit and vow to return to catch up again in the clean and welcome environment. Great job with the store for staff, food, and clean restaurant. Definitely word of mouth advertising. Sorry for delay in the review. Busy life, but made a point of posting...