Subway — Restaurant in Guelph

I'm always satisfied with a tasty sub the way I like it, but the manager at this Subway needs some lessons in customer service.

Dropped in earlier this week for a quick bite and sure, I like my sub made a little different than the "Corporate Build" but the guy making it had nothing but negative comments about how I like my sub. Really? If you're going to be customer facing, try this:

1. Smile
2. Be attentive
3. Facilitate customer requests
4. Make the Sub the way the customer wants it
5. Don't refer to your 20 years of experience doing the same thing day after day doing your "job" if the customer asks for special requests. Pretty easy, right?

Perhaps it's time for you to provide service and respect. In an economy of service with endless choices, this restaurant is a huge fail... and as the manager, you of all people should understand the value of repeat customers.

Skip this location. Try the Willow location, or better yet, visit Mr. Sub at Willow and Speedvale. THEY...

Went to get a foot long and there was a discrepancy between the total on the till and the charge on the debit machine. At first they said it was the tax and then I broke it down for them and said their totals didn’t match! When I pointed it out, $4 difference, the employee said it was MY fault. I stood there wondering if he was joking or kidding but he was dead serious. I paid but advised them that when business overcharge customers by mistake, the item is free.

Super rude and took no responsibility. .

If you order from there, please ensure to check your totals and what they attempt to charge on your debit card or credit card. They literally tried to steal and deflect this on to...

They make pretty good sandwiches. For many years I've liked their meatball on Italian herb & cheese bread toasted with shredded cheese and banana peppers. However, on my last visit in October 2022, when they passed me the payment terminal I noticed that they have now added a panhandling feature where they beg you for tips. The level of service at a Subway sandwich shop does not merit a tip. This terminal begging is becoming a pandemic and every time I see it, I lose all respect for the people managing these businesses. They should know better and not allow it. I've downgraded my rating for this shop...