I have been here in the past and have always enjoyed the experience. Today a friend and I went for high tea. We sat for 15 minutes before anyone came to our table and when the server did come over she told us that we may have to move to a different table and promptly walked away. We had a reservation and that’s the table we had been directed to. We ordered our tea and waited for the sandwiches. My friend pored the milk in to her tea and it was bad. She sat and waited for our server to return, she did not. My friend walked her cup and teapot to the counter and asked politely for a new cup, tea and milk. After sitting for another 10 -15 minutes our sandwiches arrived. She asked the server to check on the replacement tea. Eventually she turned up and gave my friend a pot of tea. My friend again asked for fresh milk…she waited. When the server came back with the milk my friend again had to point out she did not have a cup. The server did not seem to care about the lack of service we had received so far. I am usually very forgiving when service isn’t up to par, this was however ridiculous. The server never returned and any further needs had to be addressed by asking someone else’s server to help. The tea itself was not great. Sandwiches were dry and tasteless. It is sad that such a lovely tea shop has gone so far downhill. I understand having ‘ young staff’ but some mature supervision might be required. Sadly I will not be returning anytime soon. I hope this review is taken in to consideration by the owners. On a final not all the meals around us that were ‘ off the menu’ looked delicious..