Goodness Me! Natural Food Market — Restaurant in Guelph

I have bought organic produce in the past here (on sale), a few other things including Terra Chips and pakoras from their salad bar. Last visit was very disappointing as I was having a mid-day snack with a couple of pakoras. When the associate included the sauce, it was almost a $1 extra, even more than the pakoras! I asked about it and she said they weren't charging before (error on their part) and it was based on weight, the same price as for the food (approx $20 + per kg!) ... and in future it may be a flat fee per container. She also said they were using an expensive sauce and may be losing money on it?? When I spoke to another guy (turns out he was the Customer Service Supervisor and I didn't know at the time) he went and got the Manager at my request. Now this was the kicker ... he thought she would rectify things and most likely come back and give me a free sauce (I am talking about a tiny tiny container). To add insult to injury, she went and came back to show me 2 tiny containers with sauce and to show me that it was based on weight and that the rep gave me the wrong info about a flat fee for sauce in the future. She said Sorry and that was it!! Wow, not even "I will give you a tiny sauce for having you wait and your pakoras are now cold, and sorry you were inconvenienced." The nice guy asked me what happened, thinking everything was resolved to my satisfaction and sadly, I wished that he had helped me as I know he would have provided a better customer experience. Will I go back to buy pakoras again here ... probably not. Will I buy other things at this Goodness Me ... not sure either. It wasn't the cost of the item that was such a big deal in the end, it was the way the manager chose to...

Things to love about Goodness Me! Guelph, include the variety of quality products; the easily navigable lay out of the store's floor plan; the helpful staff who are informed and happy to investigate anything; and the ease with which suggestions can be shared with staff for forwarding to the decision makers. We love the constant appearance of new products, the extensive selection of the produce section and the affordability of the weekly specials. The eatery boasts a variety of ready meals and soups, in addition to the tempting products from the fresh baked goods section and has resulted in our choosing to stop in at Goodness Me! over several lunch hours when we were in need of real food, served hot and which is also suitable for a vegan and gluten free diners. We appreciate the services that Goodness Me! offers to the community that include cooking demonstrations, meal planning events and the Life Watcher's program. The Guelph store has also introduced yoga programs, stress management classes and unique opportunities like candle making. The employment opportunities and the community that is fostered through the store's philosophy are a credit to our city and lend stability to our community. The Guelph location is situated in the downtown core, and is close to a large park in case you're looking to enjoy some take-away in the outdoors. Serviced by public transit, accessible to those persons with mobility aides, and offering organic and responsible and sustainably sourced products, Goodness Me! is a favourite grocery store that is also, so much more. Glad that we have...

During my grocery checkout at 8:40pm I had to return an item. The cashier required a "manager for the evening" for this transaction. This employee came to the till and rolled her eyes when I asked for a simple refund rather then exchange the product. So rude! If assisting customers is too taxing I'm sure someone else would like the job. Secondly, I notice "most" cashiers do not assist in packing when I've purchased a bag. After sharing this with an elderly neighbor, she told me it's hard to reach some items and at her age some help is appreciated, so she just stands at the end of the counter until someone bags her groceries! I understand during Covid less handling of products is encouraged, but this poor customer service is the norm even prior to covid. I've worked in retail and understand the days can be long but there is no excuse for apathy or rudeness. UPDATE: Oh my goodness, what a mix up or farce! I see below there is a response from the owner. Nothing in my review is about wearing a mask and so off topic.... I always wear a mask as per Ontario Ministry of Health. Customer Satisfaction Feedback has responded but not addressed the owner's...