Tim Hortons — Restaurant in Guelph

Went to this place On September 3 late at night, I got two quenchers and a bagel. There was one lady working there, and no one else in the drive-through. While I was ordering my stuff she seemed really short with me, generally being impatient. Finally finished ordering after a couple interruptions, and that’s when I noticed she was on the phone, which kind of explained why she was being short with me.

When she opened the window, she gave off the feeling that I was irritating her in someway, and while I was grabbing what I paid for, she wasn’t giving me and my passenger the nicest look(death stare). And once I grabbed the last thing, she immediately shut the window and walk to the back without saying anything.

Then we ended up trying one of the drinks we got, and couldn’t help to notice that it tasted extremely watered down. So we went around to ask for a new one, and yet again, felt like we were just an irritation for her.

Hopefully that was a one time thing, and hopefully she’ll give a little less tude to the next...

Avoid this Tim Hortons. The owner and Manager need to learn how to staff!!! They have 1 person working counter..taking money..making drinks..and running to get things. 8 of them are on drive thru and when the line up is out the door..NOBODY comes to help... the supervisor comes out from the back and tells someone to go on break and then goes back into the back leaving the only person on front counter to serve all these ppl alone. What a great supervisor that is. When I asked the young man on front counter why is nobody helping... I was told they work in drive thru... Great Team work there...This location REALLY NEEDS TO KNOW WHAT TEAMWORK MEANS!!!! Store was MUCH better run when Inderek owned it and Rachael managed it...Inderek should NEVER have given it to his son... he OBVIOUSLY doesn't care about his staff. Less Staff mean less Labor cost meaning more $$ in his pocket...but when you have customers walkout..that costs you too. And if you have no customers you have...

I mean, honestly, I love Tim’s. And I have never been disappointed with the food or drink at this location, though service is sometimes a bit slow. But, my gosh, what I witnessed today was appalling. The guy on cash, inside the store, what the heck is wrong with him?! He was so, so rude to his staff. Being harsh, sarcastic, and humiliating them, right in front of customers. There’s a time and a place to give staff feedback. At the front counter, in front of customers, while ridiculing them? Nope. No kindness. No helpful suggestions. Just sarcasm and ridicule. I looked for his name, but none of the staff I could see were wearing name tags. Another customer told me this rude guy is the franchise owner. Well, whether he’s the cashier, the shift supervisor, or the franchise owner, I hope the staff walk out over the way they’re being treated. Treating another human being like this is completely...