Tim Hortons — Restaurant in Guelph

Okay... i was hesitant and was not planned to write these words down but still i decided to do it. Went down here around 7pm was expecting to get combo meal Breakfast Biscuits with choice sausage but the girl came up to me and was extremely rude when i couldn't understand or get what she was talking to me cause she is wearing bracelets for her teeth now and it's hard to me to reach what she told me. Then i did say sorry for couldn't get what she told me and still politely asked again to confirm the order. I ordered Breakfast Biscuits combo with sausage combo, dont know why she got it was sausage inside the biscuit... oh okay.. then the price was charged a bit over, i realiazed about that when she said something about Farmers Wrap something then i realized maybe she did not get what i say. I tried to explain to her but she was very loud! Even i think she yelled at me i think... i was a bit scared and asked her to talk with others..then the supervisor came fixed the situation. Even when the supervisor came and talked to me... that's girl cut us off by putting her words on edgeways.

Listen! I'm the part of industry service also. I' currently working in service industry so i know how pressure it is. I am not trying to ruin her life or ruin their business but i just feel a bit offended... just a bit cause finally the supervisor came and talked to her. The reason why i wrote down so damn long this review is.. i am used to be like that.. but not with clients cause i'm always nice and good to them. But the 1st lesson in my life after graduated is you have to be nice with everyone.... and if they're dumb sometimes (i was not dumb at that time) then you still need to learn how to handle with them.

I hope this review can reach the supervisor or the chief or whoever in this location to help them out, to improve their customer service. Unlike others, i would come back whenever if i have chance to see how far better it is after reaching my contribution. And i hope the supervisor will be nice with the girl i talked today and give her the other chances to make it better.

*Repost: I came back today though. It's seemed like it's pretty good that maybe the manager did hear all the comments, reviews and contributes again their customer service. Today I walked in, the woman served me was pretty nice and kind and seemed like others is working on it in their environment workplace too. Seems like it's so cozy and friendly here. See i did do the thing i told before though, i did come back and see. It's good when you listen then you learn then you get better day by day. It's how a relationship works, both between customers and businesses owners, human vs human. Your attitude changes your life!

Definitely I'll come back if i have...

I'm giving this Tim Hortons location a 1-star rating (down from 3 stars four years ago) due to a very disappointing experience with both the service and the excuses provided by the employee and management. I hope the franchise owners are aware of this situation

As everyone knows, the Tim Hortons Roll Up the Rim contest is a major promotion. My Tim Hortons app clearly stated that the 2025 Roll Up the Rim contest began on February 24, 2025. This year, customers were supposed to receive promotional cups with their hot beverage orders to reveal a prize. I was excited to participate, but I was extremely disappointed when I received a regular cup with my mobile order at 1:30 AM on February 24, 2025.

When I inquired about the Roll Up the Rim cup, the employee seemed unaware of the promotion and called over another employee, who appeared to be the manager. I explained that the contest started that day, February 24th, and that I should have received a promotional cup. The first excuse, which I believe was a lie, was that the store didn't have the cups. If that were true, a sign should have been posted to inform customers. The second excuse was that I should return after 7:00 AM. I simply shook my head. This tactic of telling upset customers to return later is a common way businesses like Tim Hortons avoid addressing immediate concerns and encourage additional spending. Large corporations like Restaurant Brands International need to provide better training for their employees.

I'm sure I'm not the only customer who has been disappointed. I sincerely hope the franchise owners of this location read this review. I have no intention of returning at 7:00 AM or any time soon to this location. I've already found a better alternative by saving $0.66 on a medium coffee at McDonald's, which is currently running their 'Want Prize With That?' promotion. And to be clear, I do not work for McDonald's, and I am not being paid to post this...

There is a survey code in every bill you get and you can use that code to get discounted for hot beverages, if you spend your tine and complete the survey. You go online, do the survey, and it gives you a verification code to give it to counter to get the discount. You can’t give back the bill but instead you give the code. Navdeep, the staff, made me to tear up my bill, write down the verification code at the bottom of it and give it to her. I told her I have been using the verification code without any problem not only in this shop but in every shop and no one told me tear up my bill and write down the code, instead she tells me to go to another Tim Hortons. So that’s the way you treat your costumers??? Being rude??? Telling them to go to another place??? Does it mean Tim Hortons has enough customers that a couple of customers does not make any difference??? Then what is the meaning of making a survey promotion if you can’t train your staff how to handle it??? I will never go to this Tim Hortons and will make sure everyone else I know would not. Thanks for your wonderful staff and...