Pizza Pizza — Restaurant in Halifax

This was hands down one of the most disappointing encounters I’ve had with any food chain — and from a brand as prominent as Pizza Pizza, it’s simply unacceptable. My friends and I placed an order for two medium pizzas for delivery, and the issues started immediately. One pizza arrived with all the cheese and toppings piled to one side, clearly mishandled during transit. The other had a sharp, sour taste, as if the sauce had spoiled — it was completely inedible.

We called to report the issue, and while the customer service rep did apply a credit to our Pizza Pizza account, we were still left hungry. Hoping to resolve things, we visited the Mumford Plaza location in Halifax to reorder using the credit. That decision only added to the frustration.

Despite more than 3.5 hours passing since our original order, the problem still wasn’t resolved. The staff at the store — especially the man claiming to be the supervisor or manager — was shockingly unprofessional. He showed zero concern for the previous mistake, offered no apology, and spoke to us in a condescending, disrespectful tone.

After waiting for another 30 mins, when i got call from pizza pizza to confirm my order again, i left the store. They should close the store thats what i can say from my experience with them.

For a national franchise, this kind of service is disgraceful. It’s not just about poor food quality — it’s about a complete lack of accountability and customer care. If Pizza Pizza cannot maintain basic standards of service and respect at locations like Mumford Plaza, they should seriously consider shutting those stores down until they can hire and train competent staff.

I strongly recommend avoiding this location altogether. You deserve better service, and Pizza Pizza should be held to a much...

⭐ 1 Star Terrible experience – Avoid Mumford Plaza location

My friends and I recently ordered two medium pizzas from Pizza Pizza for delivery, and the experience was extremely disappointing. One of the pizzas arrived with all the cheese and toppings slid to one side, as if it had been dropped during delivery. The second pizza had an awful sour taste, like the sauce had gone bad — it was honestly inedible.

We called to complain and the lady on the phone did credit the amount to our Pizza Pizza account. Since we were still hungry and the food wasn’t edible, we decided to go to the Mumford Plaza location in Halifax to reorder and use our credit.

Unfortunately, things only got worse. The man in the kitchen — who claimed to be the supervisor or manager — was shockingly rude. He showed no apology or accountability for their previous mistake and spoke to us in a very disrespectful manner. His attitude made an already frustrating experience even worse.

For a well-known chain like Pizza Pizza, I expected much better service and professionalism. I strongly advise people to stay away from this location, and I urge Pizza Pizza to seriously reconsider the kind of staff they allow to represent their brand. Proper training in basic customer service and courtesy is clearly needed here.

Due to his bad behaviour, we refused to take the pizza and left from that place. “If you don’t want to work, please go home” don’t ruin other...

I called the call center to place my order for delivery. I wanted a large works pizza and the wing box with crispy onion rings, battered dill pickles and it comes with wings and little chicken pieces .. I wasn't sure of which dips they had so I asked the representative, she started speeding through them as I was trying to relay the message to the person buying our meal. So I asked again, she got kind of lippy with me and started naming them off fast again. I was frustrated so I just said none.. I figured that would be the end of my issue with the location, at the end of the call she said " there is no estimated time of when it will arrive to your address".. I work at a call center and that is not how you are suppose to treat people.. Finally, we got our food. The crispy onion rings I asked for were soggy and disgusting - I didn't even eat one of them. The tiny chicken pieces did not taste good it was like they were not cooked. The pizza was okay, but I've had much better. the person who bought the meal enjoyed the battered dill pickles ( I personally don't like that sort of thing ). the only reason this has two stars is because of the wings, they were good. But honestly, I'll never order from pizza pizza again.. this was...