Sushi Jet Dim Sum Fund — Restaurant in Halifax

Ordered via Uber Eats for pickup and when my partner arrived, they refused to let her take the order.

For some reason my middle name was used and despite the last name being correct, and my wife commenting it was my middle name, they refused to let her take our paid for food. She knows my number and still was refused to take order.

This is addition to her telling them the contents of the order without being told.

Then she asked if they were many orders for the same items and was not only told there wasn't multiple orders, but in fact, there was only a single take out order at that time.

In the end, once we called the restaurant back, not only were they unapologetic, but they refused to deliver the items and then refused to cancel the order and refund our money. Flat out told us that we had to come pick up the food. Food that would have been ready some 50 minutes earlier and was presumably cold by this point.

Thankfully, Uber Eats, once contacted, verified the events, and promptly cancelled the order and refunded our money.

Poor customer service, unreasonable stances and horrible attitude. Will not return.

Edit: the owner's response below is untrue. My wife knows my name and my number, and has for years. My wife gave my first and last name and the order had my middle name, which she mentioned when told. AT that point, the server just shut down and would not listen.

Really, the server was very rude, walking away from my wife while she was trying to resolve this.

It's not surprising that the owner would try to blame some one else. The hallmark of a poor establishment. Not only will we not return, I will gladly spread the word about the...

Basic, standard Japanese restaurant in Halifax. Cute decor. Seating for maybe 20 in their four or five standard tables. Lots of take-out ordering happens here. Very good food overall. Love the steamed shrimp dumplings (which taste the same wherever I've had them dozens of places over my life) but definitely a favorite. Tasty pan fried pork dumplings are a good size with four included per order. Yummy avocado crispy roll. Good red bean bun. A few free parking spaces out front but if they are taken, you have have difficulty finding a spot in the neighborhood and may have to go to a side street on the other side of Dutch Village. Basically I have no complaints about this place at all. It has nothing original to make it stand out to get a 5, but it's a place...

We found this place and oh man was it ever good. Truly a hidden gem. I got the Premium Sushi combo, it came with assorted nigiri, a hand roll, a dynamite roll (hands down the best one I’ve had), a miso soup and a salad for only $20. I found the portions to be generous for the price, and the quality was top notch. My partner got the braised beef soup and it was so delicious. It tasted very homemade and was very fresh.

It was so good that we went back the next morning as soon as they opened (we were flying out that day). If I had stumbled on Sushi Jet a few days earlier, this is the only place we would have eaten all week....