Joe's Great Pizza — Restaurant in Halton Hills

Used to be great, new owners haven't kept up the standards. Staff are rude.

Ordered through their website, which is awful to work with. They throw in an extra fee for credit cards that they don't mention until you already have submitted the order.

1 hour after I placed the order I called asking where my pizza was. They told me that they didn't have the order. Then magically while I was on the phone with them, the order just arrived. They told me they would get the order to me in 15-20 minutes. I called 40 minutes later and was told it was out for delivery, but I was behind 3 other orders.

2 hours after I placed the order, the delivery person arrived. I told them I wouldn't pay and they told me that they could only offer a discount and they repeated the lie that they had only received the order when I called them to complain. The driver told me I must have slow internet because it didn't send to them. Meanwhile, I have a time stamped email with the order confirmation.

I live 5 minutes walking distance to this restaurant. In the past, the owner would hand deliver my...

Absolutely horrible experience. Haven't ordered since the new owners took over. Tried to order off their website and it had a lot of issues, like not able to change dipping sauces and the additional information field being non-functional. Didn't get the order confirmation email for 20min. 30min later called the store and they tried to tell us we ordered from the wrong location, then they checked their email and saw the order. Told us it would take 40min so we said to just cancel. They insisted they could get it to us in 15 min because we live down the street. 40min later we call and are told we're 3rd in line and have to wait and when we said in that case we wouldn't pay for it, they hung up on us. The delivery driver shows up 5 min later and tried to argue with us about it all being our fault saying we ordered at 6:20 (our confirmation email shows 5:49) and that it was because our internet was slow. We sent him away and I got...

I was online looking at the menu, getting a feel for prices. When the page frozen. Whatever, so I switched locations I was looking at and ended up ordering somewhere else. Amide this Acton Joe great pizza received an order from my end. When I received an email I began calling them right away so they would hopefully not have begun the pizza. The lady on the phone hung up on me before I could explain to her that their number on google is for the Georgetown location and it had taken me time to find the Acton location phone number. This was the rudest experience ever! And I won’t be buying pizza from them again sadly they are a regular. I was told it had been 9 minutes before I had called which may be true. But she hung up before I was able to explain where my issues...