Baci Ristorante — Restaurant in Hamilton

First, we would like to say thank you! Our son’s wedding was held on Saturday night and most of the family spent Saturday night at the hotel, C by Carmen’s. The restaurant, Baci, is on the main floor of the hotel and we thought it would be a good place to gather for breakfast the following morning. Nothing formal, just a chance to share stories from the fabulous wedding held at, Carmen’s Banquet Centre the night before. We called a few days in advance and spoke with Mandy. We were unable to give her a definitive number as there was no way to know how everyone would feel the morning following the wedding. We knew at least 20 people for sure. It could be less or more. Mandy was very appreciative with the advance notice we gave her and advised that she would set up for 20 people and add an extra server in the dining room and extra help in the kitchen. Sunday morning, we arrived at Baci and met with Olivia, Ava and Luana. Olivia showed us that they set up for 30 people! Fantastic! Well, in the end, we were 43 people! This was at 10am and the restaurant closes at 11am. Everyone was in a great mood and relaxed and in no hurry. We felt so bad as we, too, were surprised however pleased that so many people decided to come for breakfast. Olivia, Ava and Luana were fantastic! It took a bit of time to get organized and they did! Olivia took point and oversaw the entire ‘event’. Did it take time for everyone to get their first cup of coffee or tea? Or, their order for food taken? Maybe, however, with the onslaught of 43 people what did we expect! We have to say that each and every plate of food was delivered hot and fresh and delicious! There was no hastily prepared plates. Baci did not compromise any menu item and everyone thoroughly enjoyed their breakfast. We were there for 2 hours, (1 hour after closing), and had a great time reliving moments from our son’s wedding. Many guests had long drives or planes to catch so this impromptu event gave friends and family more precious time together. Mandy, Olivia, Ava and Luana, thank you so much for being such good sports and helping to make our morning breakfast a success! (Also, please accept our apologies for not realizing that we have so many great friends and family who, like us, took advantage of another chance to...

I celebrated my birthday with my family at Baci. The atmosphere was inviting as were the staff. The bruschette bread was very good. Some ordered the carrot, celery, ginger soup which was excellent, I might add. As everyone ordered something different from the menu, heres what my 9 guests had. 2 pple had the 10 layer lasagna but the top layer of cheese was slightly burnt and over done and small in size. 2 pple had the Carbonara which was delicious except a little too heavy on the black pepper added in the cooking process, NOT at the table. All the pasta dishes were cooked al dente just as the menu states which is most satisfying. One ordered the special of the day which was the honey glazed salmon with broccolini and barley risotto. The broccolini stems were tough, salmon was perfect. barley cooked to perfection. One ordered the Alfredo pasta, too oily as the plate showed it all on the bottom as my guest would have liked it to be more creamy based. Mine and my father in-laws could have been served hotter in temperature but it may have been because we had 10 pple at the table, hard to bring out all those entrees and ensure they are all hot and ready at the same time. My meatballs were the only disappointment of the nite, they were tough and hard and tasteless. As far as our server for the evening, he was outstanding. His name was Jordan. He was very gracious and outgoing, and was very pleasing to our entire table of guests. The funniest thing though was as our plates arrived, Jordan our server came back with at least a 6ft pepper mill in his arms, it was huge, as we all laughed, and yes it was real and with black pepper. My complimentary birthday vanilla sour cream no bake cheesecake with the Oreo cookie crust was superb.The room was full, all the tables were occupied, clearing tables could have been speedier, but all in all it was a great experience and would go back and would...

Our group of 6 sat down at 6:30pm for dinner on a Saturday night. The restaurant was not busy when we arrived but was full by 7:30pm.

During the first 45 mins our server took 1 drink order for our table before our food orders were taken at 7:15pm. We ordered 3 apps and 6 entrees. 20 minutes later, 2 of 3 apps were delivered to the table with no mention of the third. When we asked our server 10 minutes later where the other app was she said another server took it for a different table. No apologies were given. She just said “do you want another one?”. We decided to not reorder the app as we waited for our mains. We informed the server at 7:15pm when we ordered that we needed to leave by 8:30pm and asked if this would be an issue with our food ordered. We were told no. There was no sign of any of our food by 8:00pm. The server did not communicate delays with us or check in with the table during that 45 minutes. She only returned at 8:00pm for a 2nd round of drink orders. Also noted that the bottled beer we were served was warm. We asked again about food as we had to leave at 8:30pm, we were told food would be out in 10-13 minutes. We asked for the bills to be paid in advance now to save time after the food arrived. Our server did not return to the table. At 8:15pm we approached the hostess and our server and asked for our bills for the drinks and apps as we had to leave. Our food was never received. We were offered no apologizes, no communication by the server or a manager when we asked to speak to one. This was the most disappointing and unprofessional dining experience I have ever had. It’s too bad because the apps were great and the food being delivered to tables around us (who arrived after we did) looked delicious. 0/5 would never return...