East Side Mario's — Restaurant in Hamilton

At East Side Mario’s Dundas, a place known for its cozy atmosphere, great food, and friendly service, two individuals have truly stood out for their exceptional performances: Amy, the waitress, and Chef Brody, the chef. Together, they have created an unforgettable dining experience for patrons, consistently delivering not only great food but also a level of service that sets them apart from the typical restaurant experience. Their dedication, professionalism, and attention to detail have earned them praise from customers, making them invaluable members of the East Side Mario’s Dundas team.

Amy, the waitress, is the epitome of customer service. From the moment she greets patrons, her warm and welcoming personality makes everyone feel as though they are dining in her own home. With a natural charm and a genuine interest in her guests, Amy effortlessly builds a rapport with each table, ensuring that every guest feels comfortable and well taken care of. Her infectious enthusiasm for the restaurant and its offerings makes her an ambassador for East Side Mario’s Dundas, leaving a lasting impression on all who cross her path.

What sets Amy apart is not just her friendly demeanor but her incredible attention to detail. She manages to juggle multiple tasks seamlessly, ensuring that orders are taken promptly and correctly while maintaining a calm and collected presence. She is quick to anticipate the needs of her customers, whether it’s refilling a glass of wine before it runs dry or suggesting a perfect pairing for a dish. Her ability to read the room and adjust her service style accordingly speaks to her extensive experience and understanding of what makes a dining experience truly exceptional.

What makes Chef Brody truly exceptional is his ability to maintain consistency, regardless of how busy the restaurant gets. In the fast-paced environment of a popular eatery like East Side Mario’s Dundas, it’s easy for mistakes to slip through the cracks, but Chef Brody has a meticulous approach to his craft. His dedication to using fresh ingredients and maintaining high culinary standards shines through in every dish, and this commitment does not go unnoticed by the guests.

Beyond the technical aspects of their work, what truly makes Amy and Chef Brody exceptional is their passion for their jobs. Amy is not just there to take orders; she is genuinely invested in creating memorable experiences for every guest. Her bright smile and enthusiastic attitude make it clear that she loves what she does. Similarly, Chef Brody’s passion for food is evident in every dish he prepares. He treats each plate as a masterpiece, and his dedication to his craft elevates the entire dining experience.

Chef Brody’s contributions are just as significant, with diners consistently praising the quality and flavor of the food. His ability to elevate familiar dishes with his own unique twists is what keeps people coming back for more. The combination of high-quality ingredients and Chef Brody’s skillful preparation results in a menu that is both satisfying and exciting, offering something for everyone to enjoy.

In conclusion, the amazing performance of Amy and Chef Brody at East Side Mario’s Dundas is a testament to what exceptional service and high-quality food can do when combined. Their passion, professionalism, and teamwork have elevated the dining experience at this restaurant, making it a destination for guests who appreciate not only delicious food but also the personal touch of outstanding service. Whether it’s a first-time visit or a return trip, patrons know they can count on Amy’s warm service and Chef Brody’s delicious creations to make every...

Went there with my son and brother for dinner last night, what a terrible experience! The restaurant was a little busy but definitely not full, several empty tables, seemed to plenty of staff working. We had to wait half an hour to order to order our drinks so decided to order our dinner at the same time. Another half an hour later the waitress came back and told my son they had just run out of the chicken Parmesan he ordered and asked if he wanted something else. He was disappointed but took another look at the menu.She suggested the veal which he didn’t want. He decided to get the linguini with clams. I wasn’t happy that it took an hour for them to realize there was no chicken Parmesan and asked to speak with the manager. She came out of the kitchen and again offered my son the veal which he said he had already declined. I told her the service was poor, she apologized but it definitely didn’t sound sincere. In the meantime my brother and I both ordered burgers, he got his first, with all the toppings he said he didn’t want and had to scrape it all off. At this point I realized they gave him my order and I wasn’t happy. When they brought mine I told the waitress about the mistake and that I changed my mind and didn’t want my order, which was actually my brother’s. My son finally got his linguini and was almost finished it I noticed what appeared to be a hair in one the clam shells he had already eaten. I told him to look at it, he pulled it out and it was a long hair with a big wag of hair attached at the end that had been cooked into the clam shell. I thought I was going to be sick, it was so disgusting. We were all very upset at this point. I asked for the manager again, she came out and my son showed her what was in his food. She apologized again but again it didn’t sound sincere. She then said we wouldn’t have to pay for the meals. And then to end it all off, the waitress (who was aware of the whole situation) asked if we wanted takeout boxes for the leftovers. We couldn’t get out of there fast enough. Terrible experience, do yourself a favour and don’t visit this place. I would give a zero...

Yesterday my mom and I had a mother daughter day and we finished it off with dinner at eastside marios one of my favorite restaurants. I haven't been to this location in a very long time so let's give it a review. When we got in there the place was empty and within 10 or 15 minutes the dining room was packed so we arrived at a good time. Our waitress was very friendly and attentive even though the dining room was getting quite busy. My mom and I pretty much ordered the same thing we tried the gigantico 3 cheese ravioli. The only difference was I didn't want the arugula. Our orders came out correct which was great! My mom had the house salad and I had the caesar with no bacon again it came out correct which was awesome. Also our server was amazing and brought us 2 loaves of the garlic loaf to start. The only negative thing I have to say is the little starter plates that are already on the table for your apps where a little dirty so we asked our server for new ones and she apologized profusely saying they're dishwasher machine isn't the best and within a couple minutes we had some fresh clean starter plates. Also if you are a CAA member East Side Mario's offers a 10% discount with your CAA card so we also saved a little money on our meal. Another bonus is that even though the dining room was pretty packed it wasn't overly loud. We were surprised about that and we were able to still hear each other at a reasonable level of volume. All in all a nice dinner for...