Enticing Icings Custom Cakery — Restaurant in Hamilton

Enticing Icing should be your go-to for all things sweet. Period. From the moment I reached out to Marietta to arrange a custom cake for my 31st birthday, I knew I was in for something special. Her warmth and genuine interest in creating the perfect cake set the tone for what turned out to be an unforgettable experience.

I've ordered countless cakes in the past, but none have come close to the masterpiece that Marietta crafted. Not only was the cake visually stunning, with impeccable decor and vibrant colors, but the flavor was out of this world. Moist, flavorful, and utterly delicious - it was an instant hit with my notoriously picky family, who couldn't stop raving about it for days.

Marietta effortlessly brought my vision to life, exceeding my expectations in every way. I've since recommended Enticing Icing to everyone who's asked after seeing and tasting my birthday cake, and I'm thrilled to say I'll be a returning customer myself.

Thank you, Enticing Icing, for creating memories that will last a lifetime. I can't wait for my next occasion that needs a...

She does not answer emails in a timely manner or with any substance to her replies. We had to follow up multiple times to get a response from her. When she does respond, it is not answering the entire question (ie. she tells us to submit the deposit for the cake, but doesn't give us the quote of how much it is total?). We had tried to book a cake with her for almost a month and the process went nowhere. She is very unprofessional and I would not recommend her services.

Edit for the response-- You say that you don't have a single email or DM from me, yet you just replied to me privately on email. Its a bit misleading and dishonest to post publicly that you "don't have any emails from" and then respond privately. I can definitely upload screenshots of our emails, including the one you just sent me, to make it more transparent to readers of your reviewers. Also, that isn't an excuse to ignore clients just because you are doing dozens of orders. Lots of small businesses deal with even more clients and they can still find the time to respond to a...

Emailed the owner for a quote for a custom cake. Didn't get a reply, so after 1 week I sent a follow up email, still no response. Tried again a week later and still nothing.

On a separate occasion, a family member emailed the owner for a quote as well and still nothing.

Meanwhile, the owner continues to make posts on social media, so I'm sure she's seeing the emails, but just picks and chooses who she wants to reply to which is very unprofessional.

A lot of bakers talk A LOT about "charge your worth", but in my opinion, your cakes aren't worth much at all if you have poor customer service.

Bakers are a dime a dozen these days and I'd rather deal with a baker who appreciates their customers, then one who...