Grandad's Coffee and Donuts — Restaurant in Hamilton

We went to Grandads today to pick up donuts for a party. When we got there at 1:25 pm, there was a line up, the store was closed with a sign indicating that they were out of donuts and would have more donuts at 2 pm. We decided that we had enough time to wait the 35 minutes. 2 pm came and went, doors did not open; no one came out to update us. By now the line up had grown to around 50 or 60 people. At 2:14 pm I went to ask how much longer it would be so we could decide if we could continue to wait or not. They refused to listen to me, let alone talk to me. Then a girl opened up a take out window and very rudely told me to stop bothering them and if I didn't stop, they would not serve me. I tried to tell her I just needed to get an update so that I could assess if we could wait or not, but she shut the window and walked away. At about 2:18, a woman (who I was told by other patrons was the owner) came out of the back of the shop and said it would be 2 more minutes. She said that there was a limit of 2 dozen each (which was totally understandable given the line up) and then proceeded to say that if anyone was going to be rude, they would not be served. Finally, at 2:34, someone opens the door and says that it will be another 3-4 minutes as they are just filling the display. Finally, at 2:50 they open the doors! We got our 2 dozen donuts and left the place at 3:10, an hour and 45 minutes after we lined up for the 2 pm promised opening. I will NOT be returning to Grandad's anytime soon. I am sure they couldn't possibly care less....they demonstrated that today repeatedly. I don't believe anyone should be treated rudely, not by customers or anyone else. That also means that customers should not be treated rudely by establishments or their employees. As my husband pointed out, the rudeness from the employees could be a reflection of the rudeness from the owner. As one lovely little boy said while we were waiting most patiently, "there must be well over 50 donut shops in Canada, so why are we all...

Grandad's Donuts is a local favorite that specializes in freshly-made donuts. I visited Grandad's Donuts on the last day before they closed for renovations, and had a great experience overall.

First off, the selection of donuts is fantastic. With many donuts to choose from, I had a hard time picking which flavors to try. Each donut is made fresh daily and you can tell that the ingredients are of high quality. I appreciate that the donuts were not greasy or heavy, and you could tell that they were made with care.

The coffee was also good - not too strong or bitter, and just the right temperature. Adding milk and sugar gave it the perfect creamy sweetness that paired well with the donuts.

The atmosphere of the shop was cozy and inviting, with friendly staff who were happy to help you make your selection. The decor was charming, with vintage signage and old-fashioned details that added to the overall ambiance.

The only downside was that I visited on the last day before they closed for renovations so the space was a bit cramped. However, this did not detract from the overall experience and I can't wait to come back once the renovations are complete.

Overall, Grandad's Donuts is a must-visit for any donut lover in Hamilton. The selection, quality, and atmosphere are all top-notch, and the friendly staff make the experience even better. I highly recommend giving Grandad's Donuts a try, and can't wait to come back for more donuts and coffee...

Drove by this place on Friday on our way to Niagara Falls from Toronto, and decided to check it out (attracted by the store name Granddad's Donuts) and saw a crazy amount of high reviews on Google map.

The store is small with a very mom and pop shop vibe to it, when we get there around 5pm, many of the donut options have been sold out already,

The server indicated that they have a bakery chef come in every morning to bake fresh donut from scratch in the shop ( could that chef be the Grandad?) And apparently their donut selection is very popular with the locals and many of the popular options sells out earlier on during the day. They suggested we should come back again next time around noon for better selection.

We bought half dozen of donuts( Boston cream, maple cream, and others) and they were quite delicious and fresh, definitely a huge step up from the central kitchen mass produced and reheat-from-frozen Tim Horton style donuts that we have everywhere.

We bought the donuts home and had them for breakfast 2 days after, reheated them in microwave and they still tasted delicious and soft. (Whereas the Timmies variety would have been rock-hard after 2 days) Definitely will come back again ( around noon if we could) next time for more. Gotta support the local artisan bakery stores from the giant chain Timmies...